Houssein Nasser
Ottawa,ON
Summary
Aspiring to join NAV CANADA as an Air Traffic Controller, emphasizing safety and efficiency in fast paced, high pressure environments. Demonstrates strong performance under pressure and effective communication across diverse situations, ensuring seamless coordination and operational excellence. Committed to enhancing the safety and efficiency of air travel through meticulous attention to detail and proactive problem solving. Eager to leverage expertise in air traffic management to contribute to the operational success of NAV CANADA.
Overview
5
5
years of professional experience
Work History
Customer Service and Operations Assistant
Milano Pizzeria
12.2021 - 12.2025
- Managed customer orders efficiently, even during peak times.
- Communicated clearly with customers and staff to ensure smooth operations.
- Trained and mentored new staff to follow processes and maintain order.
- Stayed focused and organized in a fast-paced environment.
- Helped deliver orders to customers when short staffed or busy.
Sales Associate
Hudson’s Bay
04.2021 - 11.2021
- Provided customer service during busy periods.
- Resolved customer issues quickly and professionally.
- Managed store organization and supported sales targets.
- Worked well with the team to meet store objectives.
Education
High School Diploma -
École secondaire publique Omer-Deslauriers
Ottawa, ON01.2025
Skills
- Fluent in English, French, and Arabic
- Strong communication and teamwork skills
- Able to stay calm and focused under pressure
- Good decision making and problem-solving skills
- Strong time management and organizational skills
- Leadership experience in volunteer and work environments
- Effective multitasking and task prioritization
- Able to work quickly and accurately in fast-paced settings
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service and Operations Assistant
Milano Pizzeria
12.2021 - 12.2025
Sales Associate
Hudson’s Bay
04.2021 - 11.2021
High School Diploma -
École secondaire publique Omer-Deslauriers
Statement of Interest
I am excited about this role because I thrive under pressure and enjoy making quick, effective decisions. I have always worked well in team environments, where clear communication is key. In my customer service roles, I’ve learned how to stay organized, stay calm in challenging situations, and make decisions that keep everything running smoothly. I’m confident these skills will help me succeed as an Air Traffic Controller.