Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yasmin Nawabi

Hamilton,ON

Summary

Motivated server providing fast, high-quality customer service to guests. Upbeat, friendly and engaging personality focused on fulfilling customer needs and creating enjoyable dining experiences. Skilled in efficient order taking, upselling, and maintaining a clean and organized work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Shoppers Drug Mart
03.2024 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Server

D Spot Dessert Café
07.2022 - 10.2023
  • Managed between five to seven tables at a time, ensuring prompt and attentive service to all guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Associate

Marshalls
08.2021 - 09.2022
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Worked varied hours to meet seasonal and business needs.

Guest Experience Leader

McDonald's
05.2019 - 07.2022
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.

Education

Business Administration - Human Resources

Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2026

Skills

    Organization and Multitasking

  • Team Collaboration
  • Flexibility and Adaptability
  • Strong Work Ethic
  • Exceptional Customer Service
  • Cash Handling
  • Order Taking
  • Cleanliness

Certification

Smart Serve Certified, Smart Serve Ontario - 2023/10/15-2028/10/14

Timeline

Beauty Advisor

Shoppers Drug Mart
03.2024 - Current

Server

D Spot Dessert Café
07.2022 - 10.2023

Associate

Marshalls
08.2021 - 09.2022

Guest Experience Leader

McDonald's
05.2019 - 07.2022

Business Administration - Human Resources

Mohawk College of Applied Arts And Technology

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Yasmin Nawabi