Alexander Evans
Stratford,ON
Summary
Adept at managing Windows Servers and Azure AD, I excel in deploying robust backup solutions and enhancing client satisfaction through effective communication. At Compudata Systems, I spearheaded cloud backup initiatives and empowered L1 techs, significantly improving process efficiency and security compliance. My expertise also spans configuring Sophos firewalls and troubleshooting complex network environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
L2 Technology Support Specialist
Compudata Systems
06.2023 - Current
- Managed cloud backup solutions and reporting programs, overseeing their setup, deployment, and ongoing maintenance.
- Handled complex issues related to Windows Server and virtualization environments, including deployment, migration, and upgrades.
- Managed client firewalls and antivirus programs, addressing alerts, and implementing new policies to ensure robust security and compliance.
- Developed and executed PowerShell scripts for data collection and troubleshooting, streamlining processes, and improving efficiency.
- Trained L1 techs to enhance their technical proficiency, fostering growth within the team, and ensuring consistent service quality.
L1 Technology Support Specialist
Compudata Systems
09.2020 - 05.2023
- Provided direct customer support via tickets, phone calls, and on-site visits, ensuring timely resolution of issues, and enhancing client satisfaction.
- Deployed and configured workstations, servers, firewalls, and APs, ensuring seamless integration and functionality across client environments.
- Resolved issues related to O365 applications and various client-specific software.
- Managed Windows Active Directory and Microsoft Entra, creating users, group policies, and overseeing access control.
- Collaborated with vendors and ISPs to resolve client issues, acting as a liaison to ensure prompt solutions.
- Maintained accurate documentation, and provided on-call support, ensuring clear communication, and quick response times for urgent matters.
Technology Support Specialist
Stronghold Services
04.2019 - 06.2020
- Primarily focused on remote customer support, while also providing on-site assistance to address client needs.
- Troubleshot and resolved issues related to printers, VPN connectivity, and various software used in the dental, orthodontics, and accounting industries.
- Managed Windows Servers, including creating and deploying user accounts, and file shares.
- On the hardware side, I provided troubleshooting, repair, and design services for desktops, laptops, and servers.
IT Support Technician
University of Western Ontario (UWO) Chemistry Department
09.2017 - 04.2019
- Responsible for troubleshooting, repairing, and maintaining desktops, laptops, servers, and peripherals (e.g., monitors, printers, speakers, and storage devices).
- I managed hardware procurement, configured new systems, and cleaned devices to optimize performance by removing bloatware, viruses, and dust.
Education
Computer Systems Technology - Information Technology
Fanshawe College
London, ON02.2018
Skills
- Advanced knowledge of Windows Servers and Azure AD environments
- Proficient in Veeam and Cove for backup solutions
- Skilled in administering Office 365 and Azure Entra environments
- Experienced with UniFi and VoIP technologies
- Expertise in assembling, configuring, and troubleshooting servers and workstations
- Strong client communication skills, focused on building trust and satisfaction
- Experienced in configuring and troubleshooting Sophos firewalls and antivirus
Certification
- ITIL Foundation Certificate in IT Service Management
- Sophos Firewall Certified Engineer
- Lenovo Certified Engineer
Hobbies and Interests
- Tech enthusiast (VR, gaming)
- Rock climbing
- Cooking and baking
Timeline
L2 Technology Support Specialist
Compudata Systems
06.2023 - Current
L1 Technology Support Specialist
Compudata Systems
09.2020 - 05.2023
Technology Support Specialist
Stronghold Services
04.2019 - 06.2020
IT Support Technician
University of Western Ontario (UWO) Chemistry Department
09.2017 - 04.2019
Computer Systems Technology - Information Technology
Fanshawe College
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