Hi, I’m
Yannick Lappa Nzuan
Iqaluit,Canada
Summary
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
7
years of professional experience
Work History
Singlepoint Group (BMO Financial)
Early and Late-stage Bilingual Collection Agent
02.2022 - 10.2025
Job overview
- Went through the job training for 3 months
- Completed 13 essential training about fraud and phishing
- Negotiated repayment plans: Worked with debtors to establish affordable payment schedules
- Contacted to resolve customers issues with impeccable customer service
- Used various software like AVAYA, ECP, PULSE CONNECT, TYSIS and much more
- Dealt with outbound and inbound calls
- Placed a minimum of 80 to 120 calls per day
- Reminding customers of arrears on mortgages, past due amounts on CSC, PLP, PLOC, BBB CREDIT CARDS, MASTER CARDS and much more
Peel Plastic
Lamination Assistant
01.2020 - 01.2021
Job overview
- Tracking
- Loading and offloading
- Lifting
- Receiving
- Sorting
- Cleaning
RBC Royal Bank
Bilingual Business Advisor (Call Centre)
04.2019 - 07.2020
Job overview
- Managed inbound and outbound customer calls, ensuring timely account resolution.
- Scheduled financial consultations, ensuring seamless client interactions.
- Opened and maintained business accounts, ensuring regulatory compliance.
- Conducted financial analysis to match clients with suitable banking solutions.
- Processed intercompany transfers and reconciliations, ensuring transaction accuracy.
Maple Leaf Foods
Live Poultry Handler
02.2020 - 05.2020
Job overview
- Coordinated with colleagues to unload packages containing live birds from shipping containers.
- Unpackaged and arranged the birds online to be moved to the following department.
- Maintained a clean work environment that was in accordance with safe food handling policies
Almag Aluminum
Production Associate
09.2019 - 11.2019
Job overview
- Operated heavy-duty manufacturing equipment to prepare aluminum products according to customer specifications.
- Utilized measuring tools to perform regular quality checks during production for dimensional and visual defects.
- Performed regular checks on manufacturing machinery and worked with the supervisor to troubleshoot and solve production and quality concerns.
Education
Dominion College Business Health and Technology
Developmental Support Worker Program D.S.W
01.2022
Canadian Business CollegeMississauga, ON
from IT
01.2021
Mac Darwin College
Computer Maintenance & Networking Diploma
01.2017
Skills
- Fully bilingual: French and English with experience is cross-cultural work environments
- Ability to work independently and within a team environment
- Strong organizational skills Flexible and reliable
- Able to follow detailed directions
- Ability to perform well under pressure and maintain a positive attitude
- Excellent organizational skills
- Excellent communication skills
- Good active listening skills
- Ability to service oriental clients
- Strong motivation skills
Accomplishments
- Consistently earned high-quality scores during post interaction customer surveys.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
French Advanced
English Bilingual
Timeline
Early and Late-stage Bilingual Collection Agent
Singlepoint Group (BMO Financial)
02.2022 - 10.2025
Live Poultry Handler
Maple Leaf Foods
02.2020 - 05.2020
Lamination Assistant
Peel Plastic
01.2020 - 01.2021
Production Associate
Almag Aluminum
09.2019 - 11.2019
Bilingual Business Advisor (Call Centre)
RBC Royal Bank
04.2019 - 07.2020
Mac Darwin College
Computer Maintenance & Networking Diploma
Dominion College Business Health and Technology
Developmental Support Worker Program D.S.W
Canadian Business College
from IT