Roshni Rampertaub
Edmonton,AB
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Rep Remote
Canada Life
10.2023 - Current
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Displayed patience and understanding when dealing with difficult situations
- Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Manage large amounts of incoming call
Director Operational
SJ Transport Logistics Company
Edmonton, AB
01.2017 - 07.2023
- Monitor the safe and swift operations for the transport company
- Implemented systems for tracking progress on key initiatives or projects.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Negotiated agreements with external partners such as contractors or consultants..
- Developed policies and procedures to ensure compliance with corporate standards.
- Managed budgeting and financial planning processes for the organization.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Bilingual Recruiting Manager
Aramark
07.2021 - 01.2022
- Managed the full-cycle recruitment process including sourcing, interviewing, reference checks, criminal records checks offer negotiation and onboarding activities.
- Monitored applicant tracking systems for updates on current applications.
- Ensured compliance with all applicable employment laws and regulations.
- Postings, job descriptions, and position requirements
- Identified new recruiting sources through networking events or social media campaigns.
- Maintained relationships with hiring managers to ensure a comprehensive understanding of job requirements.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Coordinated interviews with qualified applicants and created shortlist.
Assistant Manager Bilingual
V Telecom Ltd
Edmonton, AB
08.2018 - 09.2019
- Worked in close collaboration with the safety Manager for staff
- Filed all claims for WCB and Health Benefit plans for employees
- Handled all aspects of fleet insurance for V Telecom
- Maintain office staff vacation calendar- flight and hotel bookings
- Fleet Management
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Undergraduate bachelor's degree - Arts
York University
Toronto, ON01.2011
Diploma - Business Administration and marketing
Academy of Learning
Toronto ON09-2009
Diplome Approfondie De La Langue Francaise - French
Alliance Francaise
Paris Fance 01-2008
Diploma - Child Day Care Management
University of Cambridge, Penn Foster
Pennsylvania USA10-2006
High School Diploma
University of Cambridge
UK11-1987
Skills
- Fast learner for any software
- Effective leader Consistently meet goals Excellent phone skills Staff training
- Development Influential negotiation
- Skills Schedule management Bilingual:
- English/French Customer service oriented
- Fully bilingual English and French excels in other languages as well
- Ability to adapt quickly to changing priorities and work well under pressure
- Sales Promotion
- Customer Support
- Account Management
- Records Review
- Database Maintenance
- Document Translation
- Issue Research
- CRM Systems
- Payment Processing
- Upselling strategies
- Strong interpersonal skills
- Claims Evaluation
- Problem-Solving
- Database Management
Timeline
Bilingual Customer Service Rep Remote
Canada Life
10.2023 - Current
Bilingual Recruiting Manager
Aramark
07.2021 - 01.2022
Assistant Manager Bilingual
V Telecom Ltd
08.2018 - 09.2019
Director Operational
SJ Transport Logistics Company
01.2017 - 07.2023
Undergraduate bachelor's degree - Arts
York University
Diploma - Business Administration and marketing
Academy of Learning
Diplome Approfondie De La Langue Francaise - French
Alliance Francaise
Diploma - Child Day Care Management
University of Cambridge, Penn Foster
High School Diploma
University of Cambridge
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