Chantal Massey
Echo Bay,ON
Summary
Versatile Bilingual business professional with more than 15 years of experience offering top-level skills in customer service relations, resolving customer inquiries and dedicated to providing excellent service. Excellent decision-making talents with self-motivated and hardworking nature.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bilingual Administrative Support Clerk, Disability Support Program
Ministry of Children, Community and Social Services Ontario
Sault Ste. Marie, ON
01.2022 - Current
- Provide Administrative Support in the Terminal/Cheque room, validating payments, balancing variances, cheque & payment deposits
- Provide front line assistance to clients at the front reception desk, including collecting & copying documents and directing to appropriate Caseworkers
- Diffusing difficult situations by offering resolutions to clients in distress.
- Responding to telephone calls, assessing client requirements in order to provide client resolution and/or properly transfer to appropriate caseworker
Independent Consultant
Sipology by Steeped Tea
10.2020 - Current
- Creation of communications materials on self-taught Canva for presentations
- Quickly plan and deliver knowledgeable information sessions (matcha, Kombucha and loose leaf teas)
- Personable and excellent customer service including expediting orders
- Leadership skills being responsible for 4 associates
- Financial management
Operational Leader
Canadian Bearings
05.2008 - 01.2022
- Culture Champion assisting in creating a “Blue Zone workplace” for positive working environment
- Computer Support including but not limited to data base management, basic technical support, word processing correspondence, claims, reports, data entry
- Financial Administrative support comprising billing/invoicing, credits, bank deposits, processing payments
- Office machinery using personal computers, laptop computer, photocopier, fax machines, and printers
- Answer all of customer inquiries
- Strengthened communication skills through regular interactions with others.
- Ran errands and provided general office support in a professional environment.
Customer Service Agent
EDS/Cross Country Automotive Services
01.2001 - 01.2007
- Intake of Roadside assistance calls, actively listened to clients to assess their needs, & ensure their safety
- Dispatched roadside services, and/or emergency services if required
- Troubleshot and offered quick fixes for customers not requiring tow services
- Processed Credit card payment for out of warranty customers requiring service
- Offered one-time goodwill services if customer fell into criteria given by employer.
- Maintained customer satisfaction with +100% quality scores
Education
High School Diploma -
Notre Dame Des Grands Lacs
Sault Ste. Marie, ON06.1995
Skills
Fully bilingual and proficient in verbal and written French and English First Spoken language is French
Ability to recognize and respect people’s diversity and cultural sensitivity
Excellent active listening and communication skills gained through years of front facing and telephone customer service positions
Professional experience in escalation management
In depth understanding of needs and requirements of disabilities – caregiver of more than 10 years
Understand the importance of confidentiality
Effectively work independently or as a team
Ability to plan, organize and initiate individual or group activities
Certification
French Verbal Certification at Advanced Level and Intermediate-minus written.
CCPC & CSPN Accredited CCSS (Certified Client Service Specialist)
SKF, Timken, and Martin Sprocket Distributor
Current First Aid/CPR A – AED
Multiple Customer Service and Leadership Certifications via HR Downloads, LinkedIN, LearnON and Sail
WHMIS
Valid Class IV &V Industrial Driving permit (forklift)
Valid G Driver's license, clean driver's abstract and reliable transportation
Timeline
Bilingual Administrative Support Clerk, Disability Support Program
Ministry of Children, Community and Social Services Ontario
01.2022 - Current
Independent Consultant
Sipology by Steeped Tea
10.2020 - Current
Operational Leader
Canadian Bearings
05.2008 - 01.2022
Customer Service Agent
EDS/Cross Country Automotive Services
01.2001 - 01.2007
High School Diploma -
Notre Dame Des Grands Lacs
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