Ashlen Modely

• Keying Canadian payrolls data.
• Resolving payrolls errors and discrepancies.
• Producing Record of employment.
• Assisting with payrolls Inquiries.
• Providing Assistance for Year End Forms and Taxations.
• Proactively communicate cases with the resolution team and proactively manage escalations.

• Provided exceptional customer support, resolving complex technical issues with effective communication skills.

• Manage, investigate and assess autonomously the creditworthiness of an assigned client's Portfolio and negotiate a payment plan.
• Monitoring overdue accounts and implementing collection strategies
• Preparing and presenting credit/ collections related reports and analysis.
• Making informed decisions on credit approvals, credit limits and repayment terms for the customers.

Intelcia is a global outsourcing company based in 17 countries having big references such as Goggle,AXA group and Toyota

• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend, and holiday shifts.
• Provided professional services and support in a dynamic work environment.