Yadwinder Singh
Prince George
Summary
Compassionate and dedicated support worker with extensive volunteer experience assisting individuals with diverse needs. Skilled in providing emotional support, promoting independence, and fostering a safe and inclusive environment. Strong ability to communicate effectively, resolve conflicts, and work collaboratively with teams. Passionate about helping others and contributing to community well-being. Professional in customer service with strong background managing high-volume client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor / Customer Service Representative
Super Save Gas Station
08.2022 - Current
- Provided excellent customer service by greeting customers and ensuring satisfaction
- Maintained a clean and organized workspace, adhering to health and safety standards
- Processed transactions accurately and efficiently
- Worked collaboratively with team members to maintain smooth operations
- Balanced competing priorities effectively, ensuring optimal allocation of resources for maximum impact on business objectives.
- Delivered prompt service to prioritize customer needs.
Crew Trainer
MacDonalds
12.2022 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Community Support Volunteer
Local NGO
01.2021 - 07.2022
- Assisted in organizing food distribution programs for underprivileged families
- Provided emotional support and companionship to elderly individuals in the community
- Helped with fundraising and awareness campaigns for social causes
- Supported program coordinators in administrative tasks such as scheduling appointments or updating databases efficiently for optimal organization-wide functioning.
- Increased client engagement through active listening and providing tailored guidance for their unique situations.
Support Worker Volunteer
Children's Welfare Organization
07.2020 - 12.2020
- Assisted children with daily tasks, including schoolwork and recreational activities
- Provided emotional support and mentorship to children from disadvantaged backgrounds
- Helped organize events and activities to promote social development and inclusivity
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Elderly Care Volunteer
Senior Care Centre
09.2018 - 01.2020
- Provided companionship and emotional support to elderly individuals
- Assisted with mobility support, meal preparation, and basic daily tasks
- Ensured a safe and engaging environment by organizing social activities
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Diploma in Business Management -
College of New Caledonia
Prince George, BC07.2024
High School Diploma -
Mother India Public School
01.2019
Computer Applications (DBA) - Computer Applications Development
Vance Institue
Punjab, India08-2018
Skills
- Emotional support and active listening
- Conflict resolution and de-escalation
- Assistance with daily living activities
- Community engagement and advocacy
- Team collaboration and leadership
- Time management and multitasking
- Hygiene and safety awareness
- Customer service excellence
- Reporting and documentation
- Sales support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Class 5 Driver's License
- Security Guard License
- FoodSafe Level 1
- Standard First Aid w/ CPR C
Languages
English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Crew Trainer
MacDonalds
12.2022 - 02.2024
Supervisor / Customer Service Representative
Super Save Gas Station
08.2022 - Current
Community Support Volunteer
Local NGO
01.2021 - 07.2022
Support Worker Volunteer
Children's Welfare Organization
07.2020 - 12.2020
Elderly Care Volunteer
Senior Care Centre
09.2018 - 01.2020
High School Diploma -
Mother India Public School
Diploma in Business Management -
College of New Caledonia
Computer Applications (DBA) - Computer Applications Development
Vance Institue
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