KANAIYALAL SHAH
Oakville,ON
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
1
1
year of professional experience
Work History
SUPERVISOR / CUSTOMER SERVICE REPRESENTATIVE
PANCHVATI SUPERMARKET
06.2022 - 12.2022
- Conveyed goals to cashiers, cart associates, maintenance associates and customer service associates
- Resolved product or service problems by clarifying customer's complaint
- Organized company finances with online quick books
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring day to day activities and mentoring team members
- Led management with developing and controlling employee improvement strategies to encourage exceptional performance from all staff
- Applied strong leadership talents and critical thinking skills to sustain team efficiency and organize workflows
- Trained new personnel about company operations, policies, and services
- Keeping track of Inventories
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Receiving checks and cash for deposit, verifying amounts, and checking accuracy of deposit slips
- Supervised Customer Services Associates with correct financial services information (money orders, money transfers, bill payments).
STORE MANAGER
FREEDOM MOBILE
06.2021 - 04.2022
- Answered customers' questions and addressed problems and complaints
- Maintained visually appealing and effective displays for entire store
- Offered exceptional customer service to differentiate and promote company brand
- Collaborated with customer service team members to give exceptional service throughout entire shopping and buying experience
- Engaged in store operations
- Built customer confidence by listening to concerns and giving feedback
- Kept current updates on market and product trends to answer customer questions.
Education
POSTGRADUATE - FINANCIAL TECHNOLOGIES
SENECA COLLEGE
POSTGRADUATE - BUSINESS MANAGEMENT
CANADORE COLLEGE
BACHELOR OF COMMERCE (ACCOUNTING) - undefined
GLS UNIVERSITY
TALLY FINANCIAL ACCOUNTING SYSTEM, AMA - undefined
Skills
- Forecasting and Analysis
- Keen attention to detail
- Great adaptability to change
- Critical and Analytical thinking
- Problem Solving
- Data Entry and Analysis
- Cross Functional Communication
- Great at client facing roles
- Team leadership
- Training and Onboarding
- Able to generate bank reconciliation statements
Additional Information
- NO EXPIRATION LICENSES , Chartered Financial Analyst (Pursuing)
Timeline
SUPERVISOR / CUSTOMER SERVICE REPRESENTATIVE
PANCHVATI SUPERMARKET
06.2022 - 12.2022
STORE MANAGER
FREEDOM MOBILE
06.2021 - 04.2022
POSTGRADUATE - FINANCIAL TECHNOLOGIES
SENECA COLLEGE
POSTGRADUATE - BUSINESS MANAGEMENT
CANADORE COLLEGE
BACHELOR OF COMMERCE (ACCOUNTING) - undefined
GLS UNIVERSITY
TALLY FINANCIAL ACCOUNTING SYSTEM, AMA - undefined
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