Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xinyi Lin

Toronto

Summary

Dynamic and customer-focused professional with experience at Pearl Yorkville Chinese Cuisine, excelling in customer assistance and complaint resolution. Proven ability to enhance guest satisfaction through effective communication and engaging service. Possess professional knowledge in marketing, skilled in merchandise display and inventory management, contributing to team success and operational efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Restaurant Server

Pearl Yorkville Chinese Cuisine
08.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Restaurant Hostess

Yinji Changfen
03.2020 - 06.2023
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Supermarket Assistant

E-Joy Food Mart
01.2025 - 03.2025
  • Decide on weekly flyer content to help drive sales.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Participated in store merchandising efforts, creating eye-catching displays to attract shoppers' attention and drive sales.

Volunteer

Scadding Court Community Centre
01.2018 - 03.2019
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong communication skills to translate and convey information to others.

Education

Bachelor of Commerce (Specialized Honours) - Marketing

York University
Toronto, ON
10-2025

Skills

  • Customer assistance
  • Shelf stocking
  • Handling complaints
  • Product returns
  • Merchandise display
  • Price tagging

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Elementary

Timeline

Supermarket Assistant

E-Joy Food Mart
01.2025 - 03.2025

Restaurant Server

Pearl Yorkville Chinese Cuisine
08.2023 - Current

Restaurant Hostess

Yinji Changfen
03.2020 - 06.2023

Volunteer

Scadding Court Community Centre
01.2018 - 03.2019

Bachelor of Commerce (Specialized Honours) - Marketing

York University

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Xinyi Lin