Summary
Overview
Work History
Education
Skills
Languages
On a soccer sports team, painting, volunteering,
Timeline
Generic

Susan Sangi

Brampton,ON

Summary

Dynamic and results-oriented professional with a proven track record at Kelsey's Original Roadhouse, adept in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and exceptional communication, excel in fast-paced environments, ensuring both customer loyalty and operational efficiency. Bilingual abilities in English, Farsi, and Dari complement the dedication to guest service and teamwork. Proven track record in enhancing customer satisfaction and sales at Ardene, leveraging exceptional communication and cash handling skills. Skilled in fostering repeat business through meticulous attention to detail and a commitment to guest service excellence. Fluent in multiple languages demonstrating versatility and a results-driven approach in fast-paced retail environments. Motivated at Kelseys Original Roadhouse with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable Kelseys Original Roadhouse successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Ardene and Kelseys Original Roadhouse position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Kelseys Original Roadhouse
02.2024 - 05.2024
  • Cultivated warm relationships with regular customers.
  • Maintained clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supported needs of hundreds- person wait staff who attended to specific needs of countless customers daily for Kelseys restaurant with social relevancy and intentionality.

Sales Associate

Ardene
10.2022 - 02.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Fletcher's Meadow Secondary School
Brampton, ON
06.2024

Skills

Customer Satisfaction

Order Taking

Organization

Guest service

Exceptional communication

Cleanliness

Cash Handling

Detail Oriented

Dining area maintenance

Safe Food Handling

Service prioritization

Memory retention

Menu presentation

Table Setting

Table setting knowledge

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Customer Assistance

Retail Sales

Store Opening and Closing

Flexible Schedule

Cash Register Operation

Reliability and punctuality

Stocking and Receiving

Professional Appearance

Fluent in English, Farsi, and Dari

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Dari
Native or Bilingual

On a soccer sports team, painting, volunteering,

Member of many soccer teams throughout ten years, participating in regular training sessions, and tournaments. Developed teamwork, communication, and leadership skills through collaborative gameplay and shared responsibilities as a team member. Demonstrated commitment and dedication to maintaining physical fitness and achieving team goals. Enthusiastic painter with a focus on many styles for around five years. Regularly create original artworks exploring themes of nature, abstract concepts, oil portraits, and more. Developed a keen eye for detail, colour theory, and creativity in expressing ideas through visual art. Actively involved in volunteering initiatives with Mosques, non-profit organizations like Big Brothers and Big Sisters for two years, Habitat for Humanity Canada for one year, Ontario Association of Food Banks for three years like helping organize foods, sending them out, and more. Contributed to supporting local youth, raising awareness for environmental issues, and help the community. Developed organizational, leadership, and problem-solving skills while making a positive impact on the community.

Timeline

Restaurant Server

Kelseys Original Roadhouse
02.2024 - 05.2024

Sales Associate

Ardene
10.2022 - 02.2023

High School Diploma -

Fletcher's Meadow Secondary School
Susan Sangi