Hi, I’m
Nichelle Thompson
Food and beverage server
Toronto,ON
Work Preference
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu recommendations
- Cash handling
- POS system operation
- Cleaning and sanitizing
- Order accuracy
- Menu memorization
- Table setting
- Allergy awareness
- High volume dining
- Suggestive selling
- Professional appearance
- Payment processing
- Alcohol service
- Menu presentation
- Daily specials memorization
- Item promotion
- Drink preparation
- Customer service
- Team collaboration
- Adaptability and flexibility
- Price memorization
- Guest seating management
- Beverage inventory management
- Table setting arrangements
- Customer complain resolution
- Effective customer upselling
- Check payment processing
- Efficient service
- Station stocking
- Multiple order management
- Strong work ethic
- Exceptional customer service
- Food running
- Table bussing
- Food delivery
- Food sales and promotion
- Inventory management
- Beverage preparation
- Point of sale operation
- Point of sale (POS) system operations
- Supply restocking
- Table management
- Ordering procedures
- Server etiquette
- Service prioritization
- Tray balancing techniques
Work History
Beacher cafe2162 queen St E
Restaurant server
Job overview
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Learned menu items thoroughly to provide informed recommendations to guests.
- Supported team members during busy shifts by efficiently managing table turnover.
- Handled payment processing accurately using restaurant point-of-sale system.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Summary
Reliable [Desired Position] with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Smart serve certified