Assisted 30–50+ walk-in customers per shift with needs assessment and product inquiries
Recommended mobile devices, wireless plans, and home internet solutions based on customer usage and budget
Completed end-to-end sales transactions, including solution matching, account setup, and contract processing
Supported store-level social media marketing on Instagram, Xiaohongshu (RED), and WeChat Moments, aligning with localized promotional content and customer engagement in a area with a high Chinese population
Receptionist
Asia America Law Group APC
08.2025 - 11.2025
Managed appointments and maintained a smooth front-desk operations
Regularly updated and maintained company website backend content, including announcements for firm-hosted public events, seminars, and informational workshops
Supported social media marketing across Xiaohongshu (RED), Los Angeles Chinese Information Network, firm's WeChat Official Account and WeChat Video Channel, helping publish promotional and informational content aligned with firm services and Chinese-heavy client base
Tutor
09.2024 - Current
Provided one-on-one tutoring in English reading and writing using bilingual (English–Chinese) instruction
Designed structured lesson plans tailored to student proficiency and learning goals
Conducted interactive sessions to improve comprehension, vocabulary, and written expression
Monitored student progress and adjusted instruction based on performance and growth
Education
Bachelor of Arts - Business Economics
University of California, Irvine
Irvine, CA
06-2027
Skills
Microsoft Excel: basic statistical formulas and calculations, simple pivot tables
Microsoft PowerPoint: presentations and visual storytelling
Microsoft Word: familiar with document formatting and editing
Social media marketing: Instagram, Facebook, Twitter, TikTok; content creation, and engagement analytics
Canva: visual content design
Adobe Acrobat: PDF editing and document management