William Shen
Ottawa,Ontario
Summary
I have deep insight within the Accounting and Finance field. My essential accounting and management competences include, but are not limited maintaining client and supplier accounts, preparing payrolls, managing budgets, and bookkeeping. Furthermore, I can speak Mandarin, Cantonese, English and I acquired level B2 of TEFAQ French text. I am at ease with the various software programs listed in my resume. Lastly, I am conscientious, energetic, and organized. I work effectively individually as well as a responsible team player. I believe these strong points will enable me to carry out my assigned duties in the most effective manner possible.
Overview
3
3
years of professional experience
Work History
Customer service representative (Partner)
TTEC
10.2021 - 01.2022
- Answering incoming communications from partners
- Conducting research to provide answers for customers to resolve their issues
- Asking probing questions to understand and listen for sales cues
- Upselling products and services to existing customer base
E-Commerce Operation
Guangzhou FISHA Technology Co., Ltd.
12.2019 - 08.2021
- Assisted in the migration of legacy systems to modern Unix-based infrastructure, minimizing disruptions to business operations.
- Demonstrated a strong commitment to environmental stewardship by implementing sustainable practices throughout all aspects of site management and operations.
- Built strong relationships with local businesses, fostering trust and cooperation in maintaining a secure environment.
- Developed an emergency response plan for pantry operations during crises or natural disasters, guaranteeing continued service provision to clients when needed most.
Assistant Accountant
Qing Wang CPA Firm
05.2019 - 07.2019
- Entering invoices into an accounting system
- Sorting and managing customers' documents into different categories
- Delivering documents to Canada Revenue Agency and Revenu Québec
- Managing the Front of House reception area, maintaining cleanliness in the line with all company guidelines
- Helping customers solve problems with property tax, tax report etc
- Helping customer register a company in Québec
- Helping customer apply an import and export number for a company
- Communicating with Canada Revenue Agency and Revenu Québec
- Modifying previously filed tax returns
Education
DEC - Accounting and Management Technology
Lasalle College
Bachelor of Commerce - Accounting
University of Ottawa
Ottawa, None09-2026
Skills
- Proficiency in Sage 50
- Microsoft applications
- Project Libre
- Dreamweaver
- BMO InvestoLine
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Complaint resolution
- Follow-up skills
- Paperwork processing
Accomplishments
- Investopedia Simulator Game 2020 NO END-USD Rankings Top.20
- Made 200% profits by investing 1000$ from 12/01/20 to 12/31/21
- Mathematics competition NO.2 in Lasalle college 2019
- Mathematics competition NO.8 in Lasalle college 2018
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
French
Limited Working
Timeline
Customer service representative (Partner)
TTEC
10.2021 - 01.2022
E-Commerce Operation
Guangzhou FISHA Technology Co., Ltd.
12.2019 - 08.2021
Assistant Accountant
Qing Wang CPA Firm
05.2019 - 07.2019
DEC - Accounting and Management Technology
Lasalle College
Bachelor of Commerce - Accounting
University of Ottawa
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