Catrina Yacoub
New Westminster,BC
Summary
With a commitment to hard work, organization, and punctuality, I am a quick learner and effective multitasker. I enjoy working independently and collaborating as part of a team. I constantly strive to provide the best customer service to customers and undertake initiatives to help support my colleagues. Being proficient in written and spoken Arabic and English, I can contribute my language expertise to various aspects of work, including communication, translation, documentation, and collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wild Thyme
01.2017 - 09.2018
- Scheduled reservations and managed seat arrangements during peak hours
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor’s Degree in Business Administration - Accounting
Douglas College
New Westminster, BC05.2024
Diploma in Business Administration - Accounting
Douglas College
New Westminster, BC05.2021
Skills
- Customer Service Excellence
- Relationship Building
- Team Support
- Sage 50 Proficiency
- Data Analysis & Presentation
- Client Satisfaction
- Workplace Positivity
- Peer Assistance
Languages
English
Arabic
Volunteer Work
Community Support - St. Joseph The Damascene Antiochian, Delta, BC (2018 to Present)
- Assist and support and help to newcomers.
- Provide translation services to elderly individuals.
- Facilitate community outreach initiatives.
- Manage finances and assist in budgeting for large community events.
Timeline
Customer Service Representative
Wild Thyme
01.2017 - 09.2018
Bachelor’s Degree in Business Administration - Accounting
Douglas College
Diploma in Business Administration - Accounting
Douglas College
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