William Post
Belleville,ON
Summary
Successful customer service Advisor with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. History includes leading teams, training new employees, and administering security operations. Well-versed in report writing, document management, and schedule maintenance. Focused and industrious manager with in-depth
Dedicated Security Supervisor with over 7 years of experience skilled in providing exceptional security monitoring, and knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Customer Service Advisor
Concentrix
10.2021 - 09.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Security Manager
(Optiguard Solutions)
06.2018 - 11.2020
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Improved response time to incidents by developing effective communication protocols within the security team.
Security Surveillance Operator
Meglan Technologies
06.2013 - 07.2020
- Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Upheld all regulations covering conduct, security, facility use, and operations.
- Explained common information security issues and how to fix problems.
Jr Agriculturist
Pearcy's Farm
02.2009 - 08.2011
- Increased crop yield by implementing innovative farming techniques and optimizing irrigation systems.
- Improved soil health through regular testing, timely fertilization, and implementing sustainable practices.
- Managed greenhouse operations for year-round crop production, maximizing overall efficiency of plant growth cycles.
Education
High School Diploma -
CLA
Belleville, ON09.2011
Skills
- Customer support
- Customer service excellence
- Call Center Operations
- Multitasking
- Conflict Resolution
- Complaint Handling
- CCTV experience
- Dependable and Responsible
- Attention to Detail
- Analytical and Critical Thinking
- Task Prioritization
- Dependable and Punctual
Languages
English
Full Professional
Timeline
Customer Service Advisor
Concentrix
10.2021 - 09.2023
Security Manager
(Optiguard Solutions)
06.2018 - 11.2020
Security Surveillance Operator
Meglan Technologies
06.2013 - 07.2020
Jr Agriculturist
Pearcy's Farm
02.2009 - 08.2011
High School Diploma -
CLA
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