Carling Ruddy
Courtice,Canada
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Talented professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.
Customer-oriented professional bringing stellar customer satisfaction record. Versed in conducting customer account research, fulfilling requests and rectifying data and billing errors. Strong organizational, management, and interpersonal skills.
Skilled Customer Service Advisor with relevant work history in customer-focused environments. Proven ability to manage customer queries, find solutions and maintain high levels of service quality. Strengths include effective communication, problem-solving skills and adaptability. Previous roles demonstrate significant impact on improving customer satisfaction rates and building strong client relationships.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Advisor
Optima Communications International
Whitby, Ontario
09.2018 - Current
- Explained the insurance claim process to customers and provided them with updates on their own claim status while answering any questions they had regarding policies and billing information as well
- Made outbound calls to customers to advise them of claim updates and policies statuses
- Researched account information when necessary to resolve customer issues quickly.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Educated customers on product features and benefits to support sales efforts.
- Performed administrative tasks such as data entry into internal systems.
- Communicated with sales agents and provided the necessary information needed to satisfy their customers regarding their claims, billing, policies, etc
- Assisted sales agents with their technical needs related to the software and programs they use to update policy information and complete sales, as well as sign up new agents with software and assist with any technical errors and reset passwords
- Completed policy cancelation requests for customers.
- Identified customer needs and offered solutions to enhance the customer experience.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Answered customer calls and emails promptly and courteously.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
Call Centre Agent
Crawford & Company
Waterloo, Ontario
- Handled Home and Auto insurance Claims
- Assisted emergency setup Contractors and Adjusters
- Provided helpful and professional customer services over the phone
- Dealt with clients from multiple different insurance companies including insurance brokers and provided services needed
- Worked programs such as Excel and Microsoft
- Worked rotating shifts
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained detailed records of customer interactions and transactions for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Store Associate
Gymboree, Lush Cosmetics, Laura Secord
- Cashier
- Servicing customers with great customer service
- Knowledgeable in a variety of products
- Kept stores clean
- Handled cash deposits at the end of shifts and closing the store
- Answered phone calls to update customers on the latest sales
Education
High School -
Donald A Wilson
Whitby, ON 09.2011 - 06.2014
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Computer Operation
- Typing
- Cold Calling
- Computer Skills
- Data Entry
- Technical Support
- Help Desk
- Microsoft Windows
- Desktop Support
- Network Support
- Troubleshooting
- Insurance claims processing
- Customer relationship management
- Technical support
- Data entry
- Policy education
- Sales assistance
- Problem resolution
- Communication skills
- Attention to detail
- Record keeping
- Time management
- Conflict resolution
- Product knowledge
- Vehicle inspection
- Customer service excellence
- Follow-up calls
- Email management
- Call center experience
- Technician dispatching
- Payment processing
- Escalation management
- Customer satisfaction measurement
- Adaptability and flexibility
- Administrative support
- Multitasking and organization
- Multi-line telephone operations
- Report transcription
- Punctuality and reliability
- Account updating
Languages
English-native speaking
Certification
WHMIS Certification
Certified in using Microsoft 355
Certified in using Microsoft Teams
Certified in using Micosoft 365 Copilot
Certified in using Dynamics 365
Certified in using Exel, Adobe Acrobat
Work Experience
01-2018
Personal Information
Timeline
Customer Service Advisor
Optima Communications International
09.2018 - Current
High School -
Donald A Wilson
09.2011 - 06.2014
Call Centre Agent
Crawford & Company
Store Associate
Gymboree, Lush Cosmetics, Laura Secord