Carling Ruddy
Courtice,ON
Summary
-Volunteered with a private animal sanctuary for injured wild animals
-For Co-op program in highschool, worked with special needs students for there gym class/activity program and helped them get ready to be sent home at the end of each school day.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Optima Communications International
Whitby, ON
01.2018 - Current
- Explained the insurance claim process to customers and provided them with updates on their own claim status while answering any questions they had regarding policies and billing information as well
- Communicated with sales agents and provided the necessary information needed to satisfy their customers regarding their claims, billing, policies, etc
- Assisted sales agents with their technical needs related to the software and programs they use to update policy information and complete sales, as well as sign up new agents with software and assist with any technical errors and reset passwords
Call Centre Agent
Crawford & Company
Waterloo, ON
01.2017 - 01.2018
- Handled Home and Auto insurance Claims
- Assisted emergency setup Contractors and Adjusters
- Provided helpful and professional customer services over the phone
- Dealt with clients from multiple different insurance companies including insurance brokers and provided services needed
- Worked programs such as Excel and Microsoft
- Worked rotating shifts
Store Associate
Gymboree, Lush Cosmetics, Laura Secord
Kitchener, ON
01.2016 - 01.2017
- Cashier
- Servicing customers with great customer service
- Knowledgeable in a variety of products
- Kept stores clean
- Handled cash deposits at the end of shifts and closing the store
- Answered phone calls to update customers on the latest sales
Education
High school or equivalent - undefined
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Computer Operation
- Typing
- Cold Calling
- Computer Skills
- Data Entry
- Technical Support
- Help Desk
- Microsoft Windows
- Desktop Support
- Network Support
- Troubleshooting
Languages
English
Native or Bilingual
Certification
WHMIS Certification
Certified in using Microsoft 355
Certified in using Microsoft Teams
Certified in using Micosoft 365 Copilot
Certified in using Dynamics 365
Certified in using Exel, Adobe Acrobat
Timeline
Customer Service Advisor
Optima Communications International
01.2018 - Current
Call Centre Agent
Crawford & Company
01.2017 - 01.2018
Store Associate
Gymboree, Lush Cosmetics, Laura Secord
01.2016 - 01.2017