William Munoz
Toronto,Canada
Summary
Talented and skilled worker at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Good at troubleshooting problems and building successful solutions. Considered hardworking, ethical and detail-oriented. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
6
6
years of professional experience
Work History
Barista
Juan Valdez Coffee Shop
Bogota , Colombia
01.2024 - 04.2024
- Input orders into point of sale system and handled customer payments.
- Memorized official and off-menu coffee and tea preparations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Restaurant Waiter
Harry Sasson
Bogotá, Colombia
02.2022 - 12.2023
- Collaborated with kitchen staff to efficiently manage orders, and ensure timely delivery of meals to customers.
- Cross-trained in other restaurant roles to ensure smooth operations when needed.
- Cleaned tables, completed closing duties, and restocked tableware and supplies.
- Stock the server areas with supplies throughout the shift.
- Kept the cash drawer balanced and verified the orders.
- Met cleanliness targets and sanitized the dining room, bathrooms, and other areas.
Front Desk Receptionist
Bodytech
Bogotá, Colombia
02.2021 - 12.2021
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner.
- Trained new employees on front-desk operations and procedures.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Verified guest payment and contact information.
- Responded promptly to email inquiries from both internal staff members and external clients.
Online Customer Service Representative
Comercial Papelera SA.
Bogotá, Colombia
12.2019 - 10.2020
- Customer analysis and generate empathy for decision making and business closing.
- Answer calls, send emails to suppliers, generate Excel tables and analysis.
- Streamlined customer service processes to improve operational efficiency and cost savings.
- Conducted outbound calls to follow up on unresolved issues or to notify customers of promotions and special offers.
Product Management & Logistics Associate
Comercial Papelera SA.
Bogotá, Colombia
01.2018 - 12.2019
- Assisted with store operations and inventory management.
- Participated in a team project that delivered a successful final product, demonstrating time management and teamwork skills.
- Provided ongoing product feedback and insights to management, resulting in improved product design.
- Drafted and presented product presentations to executive management, resulting in increased investment in the product.
Education
Sales & Marketing - Diploma -
ILAC International College
Toronto05.2026
Diploma - Program dedicated to develop my speaking skills in English, capacity to make analysis and presentations. Team work and research in different areas.
ILAC-English Canadian Institute
Toronto, ON12.2022
Law Degree -
Universidad del Rosario
Bogotá, Colombia12.2021
Graduated with honors -
Miami Virtual School
Miami12.2017
Skills
- Leadership
- Safe food handling
- Teamwork
- Ability to multitask
- Fast learner
- Effective time management
- Communication
- Initiative and problem-solving abilities
- Order accuracy
- Adaptability
- Table setting
Languages
- English, Advanced (C1)
- Spanish, Proficient (C2)
Timeline
Barista
Juan Valdez Coffee Shop
01.2024 - 04.2024
Restaurant Waiter
Harry Sasson
02.2022 - 12.2023
Front Desk Receptionist
Bodytech
02.2021 - 12.2021
Online Customer Service Representative
Comercial Papelera SA.
12.2019 - 10.2020
Product Management & Logistics Associate
Comercial Papelera SA.
01.2018 - 12.2019
Sales & Marketing - Diploma -
ILAC International College
Diploma - Program dedicated to develop my speaking skills in English, capacity to make analysis and presentations. Team work and research in different areas.
ILAC-English Canadian Institute
Law Degree -
Universidad del Rosario
Graduated with honors -
Miami Virtual School
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