Mia Rose Zaragoza
Fresno
Summary
Experienced customer service associate with an extensive background in working with high volume customer interactions while maintaining customer satisfaction. Seeking a position where I can utilize my skills to enhance and elevate the customer’s experience. Very reliable employee with eight years of working experience and three years of leading. Excellent motivational leader and team player that successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Modesto, CA
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
Shift Leader
Crumbl Cookies
Riverbank, CA
07.2021 - 02.2023
- Managed overstocking, restocking and inventory control procedures during shifts.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Directed training and retraining of employees to boost performance and enhance business results.
- Rotated merchandise and displays to feature new products and promotions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Shift Leader
Hot Dog On A Stick
Modesto, CA
04.2018 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Associates Degree - Animal Science
Modesto Junior College
Modesto, CAHigh School Diploma - undefined
Joseph A Gregori High School
Modesto, CA05.2020
Bachelor of Science - Agriculture Education - Teacher Prep
University of California, Fresno
Fresno, CA05.2026
Skills
- Effective communication skills
- Organized and punctual
- Skilled in high-pressure environments
- Team leadership
- Inventory Counts
- Leadership
- Sales Expertise
- Issue Resolution
- Team Leadership
- POS Deletions
- Cash Sales Counts
- Cash Handling
Timeline
Barista
Starbucks
05.2023 - Current
Shift Leader
Crumbl Cookies
07.2021 - 02.2023
Shift Leader
Hot Dog On A Stick
04.2018 - 05.2022
High School Diploma - undefined
Joseph A Gregori High School
Associates Degree - Animal Science
Modesto Junior College
Bachelor of Science - Agriculture Education - Teacher Prep
University of California, Fresno