William Mercer
Bolton,ON
Summary
Top-performing professional offering over 36 years’ experience providing dynamic technical strategies, sales and product development solutions to telecommunication leaders. A record of success pinpointing inefficiencies in operating procedures; and assessing design and production methods to increase efficiency, quality of product and customer satisfaction. Highly successful at facilitating open communication between cross-functional teams and providing mentorship and coaching to staff enabling team to consistently meet and exceed corporate goals. As a recognized leader with an in-depth knowledge of industry standards, regulations and guidelines, I’m looking to leverage my expertise while when joining a progressive company with a positive corporate culture to be a part of something special
Overview
37
37
years of professional experience
Work History
Contract Manager
Xplore Inc.
02.2024 - Current
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Enhanced transparency in the contracting process by creating user-friendly templates and guidelines for internal stakeholders.
VP Operations
Wavestar Networks
01.2021 - Current
- Led change management efforts to successfully implement new policies, procedures, and technologies throughout the organization.
- Developed strategic plans for operational growth, contributing to the overall success of the organization.
- Facilitated employee training programs, enhancing staff skills and performance levels for optimal results.
- Implemented best practices in inventory management, reducing waste and improving efficiency.
- Enhanced customer satisfaction by implementing quality control measures and addressing customer concerns promptly.
- Fostered strong communication channels between departments to facilitate information sharing and promote collaborative problemsolving.
- Increased overall organizational efficiency by streamlining workflows and eliminating redundancies in day-to-day operations.
- Reduced operational expenses by identifying areas for improvement and implementing cost-saving measures.
- Managed cross-functional teams for effective project delivery, fostering a culture of collaboration and teamwork.
Director Construction Services
Wavestar Networks
01.2017 - 01.2021
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Act as a relationship liaison with existing and new clientele.
- Interpret Construction Tender documents and administering open tenders while responding to Mission Critical Facility upgrade opportunities
- Managed multiple concurrent projects, ensuring smooth coordination of resources and timely execution of tasks.
- Developed strong relationships with clients by maintaining open lines of communication and providing regular updates on project status.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Improved project completion rates by implementing efficient scheduling and resource allocation strategies.
Principal, Innovative Broadband
Wavestar Networks
09.2016 - 01.2017
- I performed consultant services for In-building, Engineering and Facility Construction Space Planning
- Here I developed a team capable of performing LTE Overlay Upgrades for Rogers and Wind Mobile using Nokia Networks platform
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Directed onsite training for business users to maximize productivity.
- Led cross-functional teams to deliver high-quality results on complex assignments.
- Managed large-scale projects, ensuring timely completion within budget constraints.
Project Design Manager
Fancom Networks
01.2016 - 01.2017
- Project Management and technical support within the security technology market
- Successfully designed and project managed the installation and integration of a full security upgrade at the Canadian History Museum in Gatineau QC, Canada
- Researched design trends, technology and processes and directed work of design team .
- Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
- Spearheaded design process to align with client specifications and budget.
- Coordinated cross-functional teams to ensure seamless communication and project delivery, meeting all deadlines and budget constraints.
- Provided cost-effective technical solutions.
- Built strong relationships with stakeholders through active listening, collaboration, and clear communication of design objectives.
- Delivered high-quality design solutions for various clients, resulting in repeat business and positive testimonials.
Principal, Innovative Broadband
Cogeco Cable
02.2014 - 09.2016
- While performing consultant services as a Project Manager, I assisted in the successful FTTH deployment for a large MSO advancing into the access market
- Assisting with rollout strategies to help with both the overbuild of existing infrastructure, maintaining targets of an extremely aggressive deployment plan while maintaining quality control and contractor relations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Principal, Innovative Broadband
Cogeco Cable
01.2008 - 01.2016
- Performing consulting services on a Hub Improvement Program Initiative for Cogeco Cable Inc, I provided Cogeco Cable Inc
- With analytical strategizing and project management support necessary to drive corporate initiatives forward.
- Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
- Collaborated with cross-functional teams to ensure smooth operations across the entire data center infrastructure.
- Maintained records of daily communication transactions, problems, remedial actions and installations.
- Improved data center efficiency by implementing new monitoring tools and processes.
- Managed vendor relationships for equipment procurement, ensuring cost-effective solutions without compromising on quality or performance standards.
- Evaluated emerging technologies and industry trends to inform data center strategy and maintain a competitive edge.
- Assisted in data center expansions to accommodate growing business needs and increasing workloads.
- Implemented energy-saving measures, resulting in reduced operational costs and a smaller carbon footprint.
- Provided exceptional customer support to both internal employees and external clients experiencing technical issues or requiring assistance with the data center services.
Principal, Innovative Broadband
ComSolve / Rogers Communications
03.2013 - 05.2014
- While providing consulting services as a Construction Manager, I worked on a Rogers Wireless In-Building DAS Systems initiative in the Greater Toronto Area
- Provided support both administratively as well as technically to ensure that Rogers specifications were maintained and that project reporting and inspection documentation was preserved
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
Technical Sales Manager
Trispec Communications
01.2005 - 01.2008
- Spearheaded development and implementation of dynamic sales strategies to foster and grow core client base of telecommunications leaders looking for Digital Video, VoIP, Internet, Broadband Cable, Fiber Optic networks as well as Optical Transport equipment solutions
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Promoted company products and services by attending trade shows and industry conferences.
- Enhanced team collaboration through regular meetings and open communication channels, resulting in a more cohesive unit working towards common goals.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement [Type] solutions.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Championed product innovation by collaborating closely with engineering teams, ensuring offerings met evolving customer requirements while maintaining profitability margins.
- Increased sales revenue by developing and implementing strategic sales plans for technical products.
Technical Operations Manager
Source Cable Ltd.
01.2002 - 01.2005
- Reporting directly to the Owner, I initiated a top down restructuring of processes and internal departments to better use corporate resources, increase efficiencies and lay groundwork for corporate expansion and success
- I oversaw both technical management of product development, design and production as well as operations support and planning
- I personally oversaw the successful rollout of new architectures and technologies such as (Full Lineup Analog to Digital Conversion (first company in Canada to do this), Broadband Wireless Services and the fiber backhaul design plan that would become a precursor to today’s FTTH architecture back in 2003/04)
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- Contributed to business growth by participating in strategy development meetings with senior management.
- Optimized system performance through proactive monitoring and troubleshooting of technical issues.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
- Developed and executed strategic plans for technical infrastructure upgrades, resulting in enhanced operational efficiency.
Field Technician
Cogeco Cable Ltd.
01.1996 - 01.2002
Field Technician
Southmount Cable Ltd.
01.1988 - 01.1996
Education
BICSI | RTPM - Project Managment
BICSI
Tampa, FL01.2020
BICSI | DCDC - Data Center Design Consultant
BICSI
Tampa, FL01.2016
CFHP | FTTH Council - FTTH Design Professional
FTTH Council
Las Vegas, NV01.2010
BICSI | RCDD - Registered Communications Distribution Designer
BICSI
Tampa, FL01.2010
SCTE | SDV - Switched Digital Video
SCTE
Toronto01.2009
BICSI | ITS - Information Technology Systems
BICSI
Tampa, FL01.2008
SCTE | DOCSIS 3.0 Channel Bonding - DOCSIS 3.0
SCTE
01.2008
NCTI/Jones Installer Technician - HFC Installation Technician
NCTI/Jones
01.2007
NCTI/Jones Installer - HFC Installer
NCTI/Jones
01.2006
VoIP Test And Monitor | DirectQuality R7 - VoIP Training
MInacom/Tektronix
01.2006
Media Converter, CWDM - Optical Transport
Raisecom Partner Training
01.2006
Transponders, CPM - HFC Network Components
Electroline Partner Training
01.2006
Wireless - Canopy - Broadband Wireless Training
Motorola
Horsham, Pennsylvania01.2006
Network Tools - Fluke Test Equipment
Fluke Networks Partner Training
01.2006
CCNA | Cisco Training Partner - CCNA
Mohawk College of Applied Arts And Technology
Hamilton, ON01.2004
Tut Systems | Digital Video Head End Certification - Digital Video Platform
TUT Systems
01.2004
Motorola Digital Headend Certification - Headend Platform
Motorola
Horsham, Pennsylvania01.2004
Fiber Optic Certification (FOA) - Fiber Splicing Certification
FOA
Hamilton, ON01.2003
CATV Coarse | - HFC Network Fundamentals
George Brown College
01.1996
Electronic Fundamentals - Electronics And Computer Engineering Technology
Mohawk College of Applied Arts And Technology
Hamilton, ON01.1994
Skills
- Sr Director / VP
- PMO Development
- Business Strategies
- Process Improvement
- Organizational Development
- Dispute Resolution
- Portfolio Management
- Construction Law
- Operations Management
- Sales and Marketing
References
REFERENCES UPON REQUEST
Languages
English
Professional Working
Timeline
Contract Manager
Xplore Inc.
02.2024 - Current
VP Operations
Wavestar Networks
01.2021 - Current
Director Construction Services
Wavestar Networks
01.2017 - 01.2021
Principal, Innovative Broadband
Wavestar Networks
09.2016 - 01.2017
Project Design Manager
Fancom Networks
01.2016 - 01.2017
Principal, Innovative Broadband
Cogeco Cable
02.2014 - 09.2016
Principal, Innovative Broadband
ComSolve / Rogers Communications
03.2013 - 05.2014
Principal, Innovative Broadband
Cogeco Cable
01.2008 - 01.2016
Technical Sales Manager
Trispec Communications
01.2005 - 01.2008
Technical Operations Manager
Source Cable Ltd.
01.2002 - 01.2005
Field Technician
Cogeco Cable Ltd.
01.1996 - 01.2002
Field Technician
Southmount Cable Ltd.
01.1988 - 01.1996
BICSI | RTPM - Project Managment
BICSI
BICSI | DCDC - Data Center Design Consultant
BICSI
CFHP | FTTH Council - FTTH Design Professional
FTTH Council
BICSI | RCDD - Registered Communications Distribution Designer
BICSI
SCTE | SDV - Switched Digital Video
SCTE
BICSI | ITS - Information Technology Systems
BICSI
SCTE | DOCSIS 3.0 Channel Bonding - DOCSIS 3.0
SCTE
NCTI/Jones Installer Technician - HFC Installation Technician
NCTI/Jones
NCTI/Jones Installer - HFC Installer
NCTI/Jones
VoIP Test And Monitor | DirectQuality R7 - VoIP Training
MInacom/Tektronix
Media Converter, CWDM - Optical Transport
Raisecom Partner Training
Transponders, CPM - HFC Network Components
Electroline Partner Training
Wireless - Canopy - Broadband Wireless Training
Motorola
Network Tools - Fluke Test Equipment
Fluke Networks Partner Training
CCNA | Cisco Training Partner - CCNA
Mohawk College of Applied Arts And Technology
Tut Systems | Digital Video Head End Certification - Digital Video Platform
TUT Systems
Motorola Digital Headend Certification - Headend Platform
Motorola
Fiber Optic Certification (FOA) - Fiber Splicing Certification
FOA
CATV Coarse | - HFC Network Fundamentals
George Brown College
Electronic Fundamentals - Electronics And Computer Engineering Technology
Mohawk College of Applied Arts And Technology
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