Summary
Overview
Work History
Education
Skills
Projects And Achievements
Languages
Accomplishments
Timeline
Generic

Fabien Gerges

Verdun,QC

Summary

I’m a highly motivated leader with 20 years of experience in Canada’s leading telecommunication company, Bell Canada. My journey is quite interesting, as I have transitioned from technical roles to leadership roles in technology development, operations, delivery, software development and executive & strategic coaching. As someone who believes in continuous personal and career growth I’m looking for the next challenge where I lead with a positive impact in an environment that fosters innovation, team development and is customer focused.

Overview

20
20
years of professional experience

Work History

Senior Manager Software Development & Infrastucture

Bell Media Digital
Montreal, QC
02.2023 - Current
  • Keep a 3 year strategic vision for the team and evolve the mission
  • Lead strategic development, delivery and execution of day-to-day operations
  • Define & lead our digital transformation while ensuring the application of Enterprise Architecture
  • Define our Cloud Vision and drive roadmap to our transition to Cloud native
  • Accountable for systems, processes and teams that support a group of brands (TSN, RDS, CTVNews, etc.)
  • Manage full service lifecycle from idea to production support, retirement of legacy services and technologies
  • Develop/Support technical professionals (Software Devs, DevOps, QA, Cloud architect, Solution & Infra Architect)
  • Lead/manage the infrastructure team that support the Bell Media Brands (TSN, RDS, CTVNews, etc.)
  • Ensures the Infrastructure functions and services are resilient, secure, well designed, accessible
  • Contribute to drastically improve the Bell Media customer experience
  • Drive vendor results via strong relationships and strategic exchanges
  • Manage teams capacity, strategic budgets, Implement and continuously improve team processes
  • Sponsor or contribute to cross functional business initiatives within the broader Bell Media Digital team
  • Ensure 24x7 operational support, stability of services and applications.

Strategic, Leadership, Transformation, Process Improvement coach

Bell Network
01.2018 - 02.2023
  • Coach leadership teams (VP, Directors, Sr Managers) to support their teams transformation with a line of sight on business
  • Lead/Coach leaders in strategic thinking to articulate and influence the 3-5 year roadmap
  • Building continuous improvement capability in Bell in order to increase value for Bell customers
  • Transform our culture & the way we work to deliver for our customers faster, better & at a lower cost
  • Coaching Lean, Agile & DevOps methodologies to accelerate delivery of new technology and to improve current operations
  • Application in construction, technology, software and service domains
  • Coaching & developing leaders in people management know-how and communication
  • Leading & Coaching FTTH leaders (Directors & Sr Managers) as to change the way they work (Transform), improve their process and by so, increase the speed of delivery by 30% & reduce their unit cost by 20%
  • Facilitated/Lead a cross business unit multidisciplinary team (Network, Field & BRS) to reduce the number of truck rolls that resulted from the launch of the Home Hub 3000 modem using our Network 3.0 value to improve customer experience
  • (See special initiative below.)

Senior Manager Service Assurance

Bell Wireless
06.2013 - 01.2018
  • Establish, lead and manage the mission for the Service Assurance Specialist & Analyst
  • Responsible to ensure End to End wireless service quality for our customers through constant Process Improvement, Incident management, Change management and Problem management
  • Owner of Incident & Problem Management for Bell wireless (Post-Mortem, STARS, etc.)
  • Facilitate new Service/Product introduction inside the Business unit
  • (Operational Readiness)
  • Develop the knowledge growth of the team, offered constant coaching
  • (Manage & grow the talents)
  • Establish purpose, vision, and desired target conditions for the work processes
  • Lead continuous improvement mission to augment efficiency for the team and their processes
  • Support a team of Analyst responsible to detect Service/Network degradations (RF, Core, Transport and VAS Services) for the Wireless Networks to provide the best service to customers
  • Prepare Monthly reports for Directors and VP of operations
  • Delegate of the Service Support Director.

Manager Service Assurance Analyst

Bell Wireless
12.2009 - 06.2013
  • Establish and manage the mission for the Service Assurance Analyst
  • Manage a team of Analyst responsible to detect Service/Network degradations for CDMA,HSPA & LTE Networks to provide the best service to customers
  • Establish objectives for the team, develop the knowledge growth of the team and offers constant coaching
  • (Manage & grow the talents inside the team.) Establish purpose, vision, and desired target conditions for the work processes
  • Collaborate with the Directors to help achieve teams objectives
  • Manage new Service introduction projects inside the team
  • Manage Service Assurance continuous improvement mission to augment efficiency (team & process)
  • Prepare Monthly reports for Directors and VP of operations.

Service Assurance Specialist

Bell Wireless
03.2006 - 12.2009
  • Ensure the interim in the absence of the Service Assurance Manager
  • Manage projects for the Analyst team responsible to detect Service/Network degradations (RF, Core, Transport & VAS) for CDMA,HSPA & LTE Networks to provide the best service to customers
  • Collaborate with the Directors to help achieve teams objectives
  • Manage new Service introduction projects inside the team
  • Manage Service Assurance continuous improvement mission to increase efficiency
  • Manage Complex Problem on CDMA, HSPA & LTE Networks to improve customers experience
  • Participated at the creation and lunch of the Inukshuk Network
  • (Motorola Pre WIMAX)
  • Responsible for the coordination and the communication between Bell and Network Partner Rogers for the whole operations aspect
  • (First point of contact)
  • Meet with the Directors to establish the project needs
  • Manage and coordinate the different projects on the Pre-Wimax network
  • Manage and coordinate the different teams for all the changes made on the Network and the Critical Incidents
  • (Engineering, Operations, VAS and the Technology development teams)
  • Evaluate and establish recommendations to improve the Network
  • Manage the different teams for the second level of support for the Customer Service (Pre-Wimax Network) and participate at the creation of their processes
  • Coordinate the different Control Center teams (Nocc’s) & participate process’s creation and trainings
  • Report on the Quality & availability of the Network & establish recommendations for Improvements
  • Present the Reports to Director and Network Partners.

High Speed Access Laboratory

Bell, Technology Development
03.2004 - 02.2006
  • Meet with project Managers and gather their requirements for the project
  • Evaluate necessary test to validate functionalitynew technologies and their compatibility with the Network
  • Estimate the time frame necessary at the evaluation of the different technologies
  • Manage the different test between the participating laboratories
  • Plan, develop and create the setups necessary to simulate the testing Network
  • Test the technologies and analyze the results
  • Meet with the Vendors and inform them of the discovered issues
  • Write a report at the end of each evaluation and provide recommendations
  • Manage the lab budget (Capex/Opex).

Education

B. Sc. Electrical Engineering (Specialty in Telecommunication) -

École Polytechnique de Montréal
01.2002

Skills

Capabilities

  • Leadership, Capacity to effectively negotiate & influence decision
  • Define strategies, translate to execution and obtain results
  • Proven ability of coaching leadership teams (VP, Directors, Sr Managers)
  • 14 years coaching, managing, developing teams
  • Proven capacity to transform, modernize, improve process & deliver results
  • Leverage technologies to increase process's efficiency & performance
  • Highly customer-centric
  • Relentless continuous improvement focus with proven results (Lean Management)
  • Ability to prioritize work in a fast paced and changing environment
  • Proven ability to influence positively, engage cross-functional stakeholders effectively to get things done and to create strong relationships
  • Strong ability to summarize complex events to effectively communicate the relevant information
  • Excellent written, verbal, and presentation capabilities

Leadership

  • Executive coaching, Transformation, Lean, Agile, Scrum, DevOps, Enterprise Architecture, ITIL & Six Sigma, PMP, Project

Technologies

  • Cloud (AWS), Kafka, CI/CD, 5G, 4G, MeC, WLAN, GSM, HSPA, CDMA, VPN, Ethernet, TCP/ IP, OSI, SNMP, MPLS, ATM, LAN, WAN, IPTV, VOIP, VDSL, Wi-MAX, VoLTE, PCRF, RCS, IMS

Soft

  • Excel, Outlook, Word, Power Point, Visio, Jira, Miro

Projects And Achievements

  • Facilitated/Lead a e2e multidisciplinary team (Network Wireless & Wireline) to reduce Improve Bell network e2e latency as to demonstrate the best latency results at each competitive campaign
  • Coaching FTTH leaders (CP4s & CP3s) to change the way they work (Transform), improve their process and by so, they increase the speed of their delivery and reduce their unit cost
  • HH3K War room - Facilitated/Lead a multidisciplinary team to reduce the number of truck rolls that resulted from the Home Hub 3000 modem launch using our Network 3.0 value
  • Participated to a Kaizen for the introduction of new VAS services. Rebuild a repeatable service introduction process through our shared value putting the customer first
  • Manage and coordinate multidisciplinary team to address PTT service issues following the launch.(11 teams)
  • Manage the Improvement initiative of the SMS service
  • Participated at the creation/lunch of the Inukshuk Network. (Pre Wimax, Motorola technology)
  • Evaluation, research & analysis on DPI’s to resolve high consumption of throughput on Wimax Network

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual

Accomplishments

  • Performance Management : Exceptional (2023, 2020, 2012), Exceeds (2019, 2017, 2013, 2011, 2010)

Timeline

Senior Manager Software Development & Infrastucture

Bell Media Digital
02.2023 - Current

Strategic, Leadership, Transformation, Process Improvement coach

Bell Network
01.2018 - 02.2023

Senior Manager Service Assurance

Bell Wireless
06.2013 - 01.2018

Manager Service Assurance Analyst

Bell Wireless
12.2009 - 06.2013

Service Assurance Specialist

Bell Wireless
03.2006 - 12.2009

High Speed Access Laboratory

Bell, Technology Development
03.2004 - 02.2006

B. Sc. Electrical Engineering (Specialty in Telecommunication) -

École Polytechnique de Montréal

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Fabien Gerges