William Kadima
Toronto,Canada
Summary
Dynamic administrative leader with a track record of guiding teams in high-volume environments. Expertise in sales and event coordination, complemented by proficiency in crafting targeted professional correspondence. Notable for exceptional attention to detail and a strong work ethic, driving efficiency and client satisfaction. Aiming to leverage skills in a challenging role that fosters growth and innovation.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Air Canada
Toronto, Ontario
04.2023 - Current
- Cooperated with pilots and crew members while performing duties on board the plane.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Verified boarding passes and passports for all passengers.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Hotel Room Sales Coordinator
Hilton Hotel
Toronto, Canada
07.2020 - 04.2023
- Coordinated and finalized sales proposals to complete purchases.
- Resolved customer complaints regarding sales and service.
- Liaise with events clients to secure room bookings.
- Provide administrative support to the sales department.
- Responsible for the management and tracking of the inventory of rooms.
- Lend support to event coordination.
Bilingual Contact Center Agent
Westjet
Toronto, Canada
10.2016 - 03.2020
- Answered incoming calls from external customers (B2C) and travel agents (B2B).
- Promoted the products of the Air Transat brand.
- Processed requests for flight reservations and modifications to existing files.
- Acted as a user expert for customers browsing our websites.
- Followed up with clients regarding ongoing files.
Sales Associate
Tommy Hilfiger
07.2015 - 09.2016
- Provided excellent product information.
- Organized stockroom shelves according to size, color or style.
- Answered customer inquiries regarding product features, pricing, and availability.
- Arranged the product display.
- Assisted in payment procedures (cashier).
- Made follow-up calls to ensure customer satisfaction.
- Greeted customers to determine wants or needs.
Education
Associate of Arts - Business Administration And Management
Seneca College of Applied Arts And Technology
North York09-2021
High School Diploma -
École Secndaire Catholique Monseigneur-de-Charbonnel
Toronto06.2019
Skills
- Bilingual in French and English
- Highly organized and detail-oriented
- Project Management Coordination
- Client Relationship Management
- Multitasking and time management
- Customer Support Expertise
- Technology Proficient
- Administrative tasks
- Sales Coordination Skills
- Event management coordination
- Teamwork and cooperation
- Strong work ethic
- Scheduling and calendar management
References
Ask upon request
Timeline
Flight Attendant
Air Canada
04.2023 - Current
Hotel Room Sales Coordinator
Hilton Hotel
07.2020 - 04.2023
Bilingual Contact Center Agent
Westjet
10.2016 - 03.2020
Sales Associate
Tommy Hilfiger
07.2015 - 09.2016
Associate of Arts - Business Administration And Management
Seneca College of Applied Arts And Technology
High School Diploma -
École Secndaire Catholique Monseigneur-de-Charbonnel