Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Maelle d'Almeida

Saint-Leonard,Canada

Overview

8
8
years of professional experience
1
1
Certification

Work History

Flight Attendant

Nolinor Aviation
Mirabel, QC
10.2024 - Current
  • Provide exceptional customer service and ensure cabin and passenger safety.
  • Assist with boarding and deplaning procedures.
  • Demonstrate safety equipment and emergency procedures.
  • Serve beverages, meals, and snacks throughout the flight.
  • Respond promptly to passenger needs and ensure comfort during the journey.
  • Act as check-in agent: welcome passengers and register their baggage.

Claims Representative

The Co-operators
Montréal, QC
03.2023 - 11.2024
  • Handled first-line calls and assisted clients with claims inquiries.
  • Opened new claims, determined causes, and gathered required documentation.
  • Coordinated vehicle rentals and presented claim options to clients.
  • Managed international claim payments and responded to client inquiries via email.

Baggage Claims Coordinator

Air Canada
Montréal, QC
09.2022 - 03.2023
  • Logged and tracked baggage claim files in internal databases.
  • Followed up on cases to ensure timely resolution and excellent customer service.

Assistant Manager

Domino’s Pizza
Montréal, QC
06.2017 - 03.2023
  • Managed daily store operations, including opening and closing procedures.
  • Led team meetings and communicated weekly objectives.
  • Maintained stock inventories and processed product orders.
  • Prepared detailed reports and spreadsheets to improve team efficiency.

Poll Clerk

Elections Canada
Montréal, QC
10.2019 - 10.2019
  • Verified voter identification and enforced voting policies.
  • Counted ballots and completed official reports.

Education

DEC - Accounting

Collège Ahuntsic
Montréal, QC
05.2019

Skills

  • Strong sense of responsibility and organization
  • Problem-solving and adaptability
  • Stress management and teamwork
  • Leadership and communication
  • Bilingual: English (Fluent), French (Advanced)
  • Customer service excellence

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification

  • Flight Attendant Certification
  • First Aid & CPR
  • Firefighting & Emergency Procedures
  • Safety and Security Awareness

Timeline

Flight Attendant

Nolinor Aviation
10.2024 - Current

Claims Representative

The Co-operators
03.2023 - 11.2024

Baggage Claims Coordinator

Air Canada
09.2022 - 03.2023

Poll Clerk

Elections Canada
10.2019 - 10.2019

Assistant Manager

Domino’s Pizza
06.2017 - 03.2023

DEC - Accounting

Collège Ahuntsic
Maelle d'Almeida