Maelle d'Almeida
Saint-Leonard,Canada
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Nolinor Aviation
Mirabel, QC
10.2024 - Current
- Provide exceptional customer service and ensure cabin and passenger safety.
- Assist with boarding and deplaning procedures.
- Demonstrate safety equipment and emergency procedures.
- Serve beverages, meals, and snacks throughout the flight.
- Respond promptly to passenger needs and ensure comfort during the journey.
- Act as check-in agent: welcome passengers and register their baggage.
Claims Representative
The Co-operators
Montréal, QC
03.2023 - 11.2024
- Handled first-line calls and assisted clients with claims inquiries.
- Opened new claims, determined causes, and gathered required documentation.
- Coordinated vehicle rentals and presented claim options to clients.
- Managed international claim payments and responded to client inquiries via email.
Baggage Claims Coordinator
Air Canada
Montréal, QC
09.2022 - 03.2023
- Logged and tracked baggage claim files in internal databases.
- Followed up on cases to ensure timely resolution and excellent customer service.
Assistant Manager
Domino’s Pizza
Montréal, QC
06.2017 - 03.2023
- Managed daily store operations, including opening and closing procedures.
- Led team meetings and communicated weekly objectives.
- Maintained stock inventories and processed product orders.
- Prepared detailed reports and spreadsheets to improve team efficiency.
Poll Clerk
Elections Canada
Montréal, QC
10.2019 - 10.2019
- Verified voter identification and enforced voting policies.
- Counted ballots and completed official reports.
Education
DEC - Accounting
Collège Ahuntsic
Montréal, QC05.2019
Skills
- Strong sense of responsibility and organization
- Problem-solving and adaptability
- Stress management and teamwork
- Leadership and communication
- Bilingual: English (Fluent), French (Advanced)
- Customer service excellence
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Flight Attendant Certification
- First Aid & CPR
- Firefighting & Emergency Procedures
- Safety and Security Awareness
Timeline
Flight Attendant
Nolinor Aviation
10.2024 - Current
Claims Representative
The Co-operators
03.2023 - 11.2024
Baggage Claims Coordinator
Air Canada
09.2022 - 03.2023
Poll Clerk
Elections Canada
10.2019 - 10.2019
Assistant Manager
Domino’s Pizza
06.2017 - 03.2023
DEC - Accounting
Collège Ahuntsic