Will Norman
NANAIMO,British Columbia
Summary
I am a dedicated and compassionate soon-to-be graduate with hands-on experience as a practicum student alongside the Community Safety Officers within the City of Nanaimo. I am eager to contribute to public safety and community well-being through a proactive and empathetic approach, I aim to contribute and maintain a safe and inclusive environment for all citizens. I possess immense leadership skills and a personable approach while addressing social challenges in the downtown core. Additionally, I am eager to deepen my expertise in assisting vulnerable populations, strengthening community engagement, and upholding municipal enforcement. As a Graduating student from VIU, I have a wealth of academic knowledge within the criminological field that I aim to utilize while maintaining public safety
Overview
8
8
years of professional experience
Work History
Community Safety Officer
City of Nanaimo
01.2025 - 04.2025
- Conducted proactive patrols to maintain public safety
- Engaged with vulnerable populations including the unhoused and provided social aid and referrals to local outreach services
- Collaborated with outreach, law enforcement and emergency response services to foster an emphasis on voluntary compliance
- Assisted in emergency situations including first aid, and crisis response.
- Assisted in relocation of unsafe housing situations within the downtown core.
- Provided support to local businesses affected by social disorder
Labourer
City of Nanaimo
05.2022 - 09.2024
- Maintained strict safety standards, ensuring compliance with workplace and municipal regulation
- Identified and reduced hazardous conditions, demonstrating exceptional situational awareness skills
- Worked effectively with teams to problem-solve and respond to changing worksite conditions.
- Communicated effectively with supervisors, colleagues, and the public to maintain a safe and organized work environment
- Followed safety protocols in high-risk environments, preventing accidents and ensuring operational efficiency
Key Holder Leader
Kirby's Source for Sports
09.2017 - Current
- Responsible for on shift problem solving handling difficult customers and resolving disputes in a professional manner
- Enforcing store policy and ensuring compliance from customers
- Assisted with new hire training and onboarding
- Managing unpredictable situations in a fast-paced environment.
- Effectively handled urgent situations with confidence and professionalism.
Labourer
Marty's Complete Yard Maintenance
05.2021 - 09.2021
- Professionally spoke with residents, business owners, and city officials, addressing concerns and providing relevant information
- Identified and reduced potential safety risks, such as fallen branches, obstructed pathways, or hazardous debris.
- Worked strong with a team, demonstrating excellent communication and teamwork in fast-paced environments.
- Ensured compliance with municipal regulations and safety guidelines, while reinforcing attention to detail and policy guidelines.
Education
Bachelor of Arts - Major in Criminology
Vancouver Island University
Nanaimo, BC06-2025
No Degree - Bylaw 1000
Justice Institute of British Columbia
New Westminster, BC06-2025
No Degree - Intermediate First Aid
St. John Ambulance
Nanaimo, BC04-2025
No Degree - Trauma Informed Care ELearning Series Certificate
Alberta Health Services
Edmonton, AB03-2025
Skills
- Acquired knowledge of City Bylaws, the Criminal Code of Canada and the Motor vehicle Act, Community Charter through University education
- Excellent knowledge of social services available within the community
- Exceptional ability to empathize with individuals, allowing for connection to local outreach services voluntary compliance
- Exceptional knowledge of CPTED principles acquired through University education
- Proficient with POS systems and possess considerable knowledge of City processing programs (SharePoint, Tempest)
- Terrific ability to prioritize and coordinate tasks based on where there are multiple demands for service
- Considerable knowledge of City of Nanaimo HR Policies
- Proven ability to establish and maintain working relationships with other City departments
- Excellent problem solving skills
- Good knowledge on preparing a case for Provincial Court before a sitting justice
- Ability to operate a bicycle
- Considerable knowledge of the structure of the City and its relationships with government agencies
- Excellent Team player, works well with colleagues
Accomplishments
- VIU Mariners Hockey Captain 2024-25
- BCIHL League Champion 2023-24
- Myles Parsons Community & Leadership Award Recipient 2022-2023
- Oceanside Generals Teammate of the Year 2019-2020
Timeline
Community Safety Officer
City of Nanaimo
01.2025 - 04.2025
Labourer
City of Nanaimo
05.2022 - 09.2024
Labourer
Marty's Complete Yard Maintenance
05.2021 - 09.2021
Key Holder Leader
Kirby's Source for Sports
09.2017 - Current
Bachelor of Arts - Major in Criminology
Vancouver Island University
No Degree - Bylaw 1000
Justice Institute of British Columbia
No Degree - Intermediate First Aid
St. John Ambulance
No Degree - Trauma Informed Care ELearning Series Certificate
Alberta Health Services
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