MICHELLE MCLEAN
Calgary,AB
Summary
With 17+ years of experience, adept at managing multiple priorities in fast-paced environments with tight deadlines. Skilled in anticipating challenges, prioritizing urgent incidents, and making effective decisions.
Overview
17
17
years of professional experience
Work History
Ticket Processing Administrator
Calgary Police Service
Calgary, AB
10.2021 - Current
- Responsible for reviewing and processing Violation tickets issued by Police Officers.
- Providing quality assurance of Violation tickets before they go to Court.
- Knowledge Traffic Safety Act and City of Calgary Municipal Bylaws.
- Offer guidance and assistance to citizens seeking information regarding their Violation tickets.
Subject Matter Expert
City of Calgary - Calgary 9-1-1
Calgary, AB
07.2020 - 09.2021
- Assisted in the development of the Next Generation 9-1-1 system.
- Administrative duties critical to the efficient operation of the Training and Development department.
- Managing and organizing files and documents, scheduled appointments, coordinating meetings, maintaining accurate records.
- Assisted classroom instruction with SENTRY database.
Emergency Communications Officer
City of Calgary - Calgary 9-1-1
Calgary, AB
11.2006 - 09.2020
- Answered emergency and non-emergency calls, provided necessary resources based on the circumstances.
- Utilized a variety of advanced technology, telephones, radios, and mapping systems.
- Entered, retrieved and manipulated reports in multiple databases.
Education
City of Calgary
Calgary, ABSkills
- Provided emergency assistance over the phone to ensure citizens received necessary resources promptly
- Interpreted and identified complex emergency situations over the phone while allocating resources
- Conducted phone interviews with citizens to gather critical information about their emergency situations
- Gathered data from multiple databases to enhance officer safety during emergency calls
- Compiled data from issued tickets for statistical analysis
- Liaised with Legal counsel to determine correct charging sections from the TSA and Provincial Municipal Bylaws
- Compiled and researched numerous emergency and non-emergency recordings to support classroom training
- Computer Automated Dispatch System, SENTRY, CPIC, APIS, Police Information System, JOIN, ROADS/MOVES, Content Server, INetViewer
- Working knowledge of the Criminal Code of Canada, the Police Act, the Police Services Regulations
- Microsoft Word, Outlook and Excel
Timeline
Ticket Processing Administrator
Calgary Police Service
10.2021 - Current
Subject Matter Expert
City of Calgary - Calgary 9-1-1
07.2020 - 09.2021
Emergency Communications Officer
City of Calgary - Calgary 9-1-1
11.2006 - 09.2020
City of Calgary
Similar Profiles
Alexander LawrenceAlexander Lawrence
Compliance Specialist at City of Calgary - Calgary Police ServiceCompliance Specialist at City of Calgary - Calgary Police Service
Stephen CampbellStephen Campbell
Police Officer at Calgary Police ServicePolice Officer at Calgary Police Service
Ekta SavlaniaEkta Savlania
Payroll - InTime Coordinator at Calgary Police ServicePayroll - InTime Coordinator at Calgary Police Service