Wendy Coates

• Leading a team of 5-6, supervising daily performance as well as training new associate directors
• Main contact for hosts throughout the newscast
• Ensuring there is an even flow of communication between director, cameras, guests, and hosts
• Ensuring all elements are prepared before live newscasts such as microphones, set pieces, guests, and scripts
• Involved in meetings to speak on elements that will improve the set and studio floor to run seamlessly through the newscast. Taking direction from the control room director and acting immediately to perform requests
• Set up studio floor, clean up and maintenance of supplies
• Following social distancing protocols and wearing a mask or face shield at all times
• * casual position with averaging 3 shifts per month

• Created a detailed agenda and logistics plan for the day of the conference
• Kept regular communication with Organizing Committee members and Branded sub -committees
• Managed speakers, vendors, entertainment and special guests
• Ensured that web-based technology is functioning properly and that all consultants and participants have access to the Zoom/Hopin platform during the virtual event
• Ensured online registration is functioning properly leading up to the conference
• Managed contracts and ensure invoices and payments are processed as needed for consultants, speakers and spontaneous pitch competition winners
• Created a detailed work-plan for the conference, based on dates set by the planning committee
• Coordinated Branded 2019 Conference and Branded 2021 Virtual Conference

• Interviewed clients to understand and establish budgets and determine timelines for venue selection, guest list finalization, rehearsal and receptions.
• Managed administrative logistics of 4-5 financial conferences per year leading in event planning, including contract signing, fee collection, registration details, event bookings and event promotions.
• Coordinated catering services and planned menus to compliment event themes. Selected musical or guest speaker for entertainment.
• Liaised with marketing and PR colleagues to promote special events in social calendars and signed off on all social media posts, conference books and flyers.
• Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
• Lead registration process, food and beverage, itinerary of speakers and special guests for conferences in Toronto, Niagara Falls, Vancouver and Bermuda
• Coordinated set-ups, staging, seating, floor plans, program books and other details for special events and conferences
• Booked up to 20 new and repeat speakers and acted as the main contact for the speakers for all conferences
• Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers
• Managed over 100 incoming calls, emails and faxes per day from clients
• Called to collect payments from delegates for membership renewals, and prospected to new members to pay, sign up and attend conferences

• INSPIRED HANDS* - SUDBURY, ON
• Assisted the president with the coordination of 75 vendors for three-day show
• Designed floor plan for spaces for booths and planned decor with venue staff
• Checked in and coordinated vendors upon arrival and made sure all payments were made and questions were answered
• Maintained front desk check-in for over 3400 guests and was available for problem solving throughout the day
• Worked with venue staff to make sure the show ran smoothly from open to close each day

*Inspired Hands is a non-profit organization whose mandate is to showcase the talents of exclusive artisans while supporting local art program. There are two craft shows per year in Sudbury, Ontario, one in the Spring and one in the Fall.

• Reported to executive producers and was responsible for coordinating the daily activities of a live three-hour broadcast with a team of 25
• Directed the studio crew, recruited and trained interns while managing the integration of advertising buys of over 2 million for sponsored brands into the show. This led to more brands interested in advertising with the show
• Supported Manager with contract, waivers, and releases for talent and models and guests
• Negotiated with potential sponsors to build relationships that gained products for giveaways and contests
• Participated in segments with on air hosts and producers to create a positive environment and content for the show daily and being able to be on-air for interactive topics
• Took pictures of hosts and guests for social media feeds
• Used Social Media to alert contest winners and followed up with prizes
• Oversaw the birthday and celebrations and organized with graphics to be ready for host and production
• Managed customer complaints by responding directly or escalating issues and concerns to correct departments. Provided timely, tailored responses that resulted in a resolution within company policy and procedures
• Point person for all administrative duties for the department and executives including studio Maintenance, ordering and stocking supplies, set up & clean up.
• Coordinated and organized logistics of special events and on-location shows
• Scheduled all viewers that accompanied the live taping and ensured the quality of the excursion for all viewers
• Learned how to field produce and story edit
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

• Worked closely with show supervisor and studio director to ensure the quality of the experience the audience received was excellent
• Assisted with all administration responsibilities and coordination of all prizes within the show
• Booked and welcomed guests into the studio for taping of a live lifestyle show
• Coordinated the layout and choice of set pieces
• Researched and budgeted for props and furniture needed to complete the segment
• Supervised and trained two interns every four months
• Displayed prizes during the show and dispersed all prizes to the audience directly to ensure completion