Wendelin Mistaken
Lethbridge,AB
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Proficient in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
20
20
years of professional experience
Work History
Indigenous Relations Lead
Bow Valley College
09.2021 - 04.2024
- Fostered authentic relationships with communities, organizations and industry that met the needs of learners and community.
- Created a meaningful engagement plan that focused on community/ learner specific needs.
- Supported community by creating tailored programming that was specific to their needs.
- Collaborated with cross-functional teams to ensure seamless communication and optimal learner experience.
- Built partnerships with Industry and community that contributed to overall economic growth.
- Spearheaded process improvements that resulted in decreased wait times for learners to access programming and resources.
- Contributed to the development of an Indigenous Strategy that was designed to be operationalized organization wide to create a cohesive synergy that worked towards common goals.
- Used consultative techniques to better understand needs and make strategic referrals to business partners.
- Balanced competing priorities while maintaining a calm demeanor under pressure, fostering a positive work environment for colleagues as well as partners and learners.
- Co created a mandatory HR training module designed for onboarding new employees based on what their knowledge level of Indigenous history was.
- Worked alongside fund development to ensure that adequate resources were accessible for long term growth.
- Created a workshop series that allowed challenged individuals to create a path to post secondary that was attainable, this resulted in hundreds of individuals receiving bursaries that supported them to gain entry into any post secondary throughout the province.
- Established clear performance metrics for staff, enabling regular evaluation of progress towards programming goals that identified barriers and challenges at the forefront, this minimized complications and maximized overall learner success.
- Worked with internal departments to establish procedures that minimized red tape when contracts needed to be delivered quickly. This resulted in a more efficient case management strategies.
- Cultivated a culture of continuous improvement by encouraging open communication and feedback from both staff, learners and partners.
- Championed the philosophy of Reciprocity, Responsibility, Respect and Relationship that contributed to a mantra that was tangible for employees who were new to reconciliation efforts.
- Continuous communication contributed to numerous opportunities that benefited community on a national level.
- Managed high-volume requests, maintaining exceptional levels of professionalism and empathy during challenging situations.
- Established recruiting efforts to identify top talent capable of delivering exceptional educational experiences across various touchpoints within the communities we were serving, allowing for capacity building that served common goals.
- Liaised with various management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively when working under pressure.
Regional Manager
Bow Valley College
07.2018 - 09.2021
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts that aligned with organizational goals.
- Strategically planned annually to align with the organizations vision and mandate.
- Worked seamlessly with internal departments to ensure all programming needs were met, focusing on increased learner success.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Managed three regional campuses, supervising four teams, enforcing high- quality standards of operation.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Controlled resources and assets for department activities to comply with organization standards and government regulations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and creating sector specific learning opportunities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed, hired and mentored developed high-potential employees for leadership roles.
- Implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Motivated regional staff to achieve targets by establishing a cohesive work environment and celebrating team accomplishments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local partners to meet common goals.
- Created and managed the Indigenous Relations Portfolio for the regions surrounding Calgary
- Championed the need for Indigenous specific support and resources that were needed due to the increased requests that were coming in.
- Championed the need for an Indigenous Strategy to be developed internally.
- Supported the development of the Indigenous Strategy.
- Worked alongside Indigenous Communities to be responsive to their needs, developing educational opportunities that met their local labour market and economic growth needs.
- Supported internal departments by sitting on four boards who dealt with strategic planning, human resources issues such as employee retention, overall operations and Indigenous Initiatives.
Business Development Officer
Bow Valley College
10.2014 - 05.2018
- Generated new business with marketing initiatives and strategic plans.
- Developed needs assessment strategies in designated regions to provide informed programming.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Identified potential partnership opportunities, leading to strategic alliances that drove educational growth throughout the regions.
- Strengthened relationships with key partners by providing exceptional support and maintaining regular communication.
- Presented compelling proposals for new programming ideas that made sense for the growth incurred within designated region.
- Mentored team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Consistently exceeded quotas through penetration of new accounts.
- Facilitated robust networking within industry events, establishing beneficial connections for future collaborations.
- Fostered an atmosphere of innovation by promoting creative problem-solving methods among team members.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Streamlined internal processes through continuous evaluation of workflow efficiency, leading to improved organizational agility in response to budget cuts.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Managed a diverse portfolio of projects simultaneously while adhering to strict deadlines and budgets constraints.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Fort McKay Project Manager
Blood Tribe Employment & Skills Training Centre
01.2013 - 01.2014
- Managed and implemented a training program that would best suit the Blood Tribe and Fort McKay First Nations vision and mandate while fulfilling the target clients’ needs and wants.
- Managed and supervised (6) staff members and (142) trainees.
- Developed and maintained numerous partnerships to ensure long term success
- Coordinated communication and correspondence between Mentors, Instructors, and Liaisons
- Developed the work plan for Phase 1 and Phase 2 Training to best meet the needs of trainees throughout the transition process while preparing them to re-enter the workforce through various workshops in order to strengthen the individuals' social, emotional, spiritual, and mental well-being.
- Ensured that the flow of communication between both bands was efficient and continuous.
- Completed all necessary reports and updates to both First Nations management teams and Service Canada.
- Prepared and delivered monthly presentation to all parties involved to ensure efficient program delivery.
- Completed monthly progress reports to funders.
- Ensure cultural components were delivered throughout to ensure overall success.
- Tackled all challenges with the most efficient solutions possible.
- Directly reported to the Blood Tribe Employment & Skills Training Director as well as both First Nations Chief and Council members continuously.
- Assisted in each individual's planning process to create realistic short and long-term goals to be attained by each client.
- Provided each individual with connections to all key networks in order to provide each individual with a personal support network to ensure long-term success.
Program Facilitator
Blood Tribe Employment & Skills Training Centre
01.2010 - 01.2013
- Developed and implemented various programs that would best suit the Blood Tribe Social Services Department, Blood Tribe Employment & Skills Training, Blood Tribe Recreation and the Kainai Community Correctional Center’s mandate while fulfilling the target clients’ needs and wants.
- Ensured excellent delivery of programs and services; ongoing program development.
- Provided planning, organization, promotion, and administration for all planned events (annual general meetings, strategic planning sessions, fundraisers, etc.)
- Administrative duties including preparing correspondence and budgets.
- Ensured daily operations of the programs.
- Created community partnerships to ensure the success of future programs.
- Determined the gaps in service delivery and recommended strategies for improvement.
- Ensured that the programs and services are consistent with the Occupational Health And Safety Act.
- Monitored program expenditures.
- Created individual centered planning process to work towards targeted goals in order to achieve a high level of individual satisfaction and results.
- Developed various modules, course content packages, presentations, and workshops aligning with each programs end goals.
- Provided connections to all key networks in order to provide each individual with the necessary supports to attain long-term goals.
Surface Land Administrator/ Contract Administrator
PEMBINA PIPELINES
01.2009 - 01.2010
- Drafting, set up and follow up of all newly required leases including third party agreements, caveats, registrations, damage releases, and payments.
- Continuously updated personal knowledge of industry trends and legislation changes impacting surface lands administration to ensure company compliance and competitive advantage.
- Preparation and routing of all third party agreements.
- Management of data, execution and registration of all freehold surface lease documents.
- Identification of surface land administration issues and clean-up to ensure integrity of information in land systems.
- Handled the monthly rental payments for primary surface leases.
- Maintained all Egis Pipeline verifications pertaining to assigned areas
- Assisted in budget preparation and forecasting for surface land-related expenses while maintaining fiscal responsibility throughout the year.
- Provided assistance to Aboriginal Relations department in regards to upcoming joint ventures.
- Provided support during mergers and acquisitions by analyzing property files for due diligence purposes.
- Developed strong relationships with key stakeholders such as landowners, government officials, and industry partners to facilitate successful negotiations.
- Notified sub-contractors formally if issues or special circumstances and or where breaches may have occurred.
- Created clear communication channels between cross-functional teams to enable seamless coordination in project execution.
- Conducted comprehensive title research to identify potential issues or discrepancies that could impact project timelines or costs.
Program Manager
FIRST STEPS FOR HEALTHY BABIES
01.2004 - 01.2006
- Encompassed prevention, identification, and intervention strategies from both traditional and western perspectives.
- Collaborated with relevant health and social service providers to deliver the message of FASD prevention while creating community awareness, to assist in FASD assessments and follow-up support, and to champion client access to appropriate FASD supports.
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible challenges to team.
- Supervised staff of (8).
- Presented at National Conferences.
Education
Diploma - Petroleum Land Administration
Southern Alberta Institute of Technology
Calgary2009
Diploma - Business Administration, Accounting
Lethbridge Community College
Lethbridge2004
Diploma - Computer Information Systems
Lethbridge Community College
Lethbridge2002
Skills
- Excellent Communication Skills
- Complex Problem Solving Skills
- Analytical Thinking
- Keen Attention to Detail
- Teamwork and Collaboration
- Office Management
- Relationship Management
- Staff Development & Training
- Strategic Planning
- Project Management
- Accreditation Preparation
- Expense Reduction
- Report & Document Preparation
- Spreadsheet & Database Creation
- Bookkeeping & Payroll
- Employee Coaching
- Data Management
- Meeting & Event Planning
Timeline
Indigenous Relations Lead
Bow Valley College
09.2021 - 04.2024
Regional Manager
Bow Valley College
07.2018 - 09.2021
Business Development Officer
Bow Valley College
10.2014 - 05.2018
Fort McKay Project Manager
Blood Tribe Employment & Skills Training Centre
01.2013 - 01.2014
Program Facilitator
Blood Tribe Employment & Skills Training Centre
01.2010 - 01.2013
Surface Land Administrator/ Contract Administrator
PEMBINA PIPELINES
01.2009 - 01.2010
Program Manager
FIRST STEPS FOR HEALTHY BABIES
01.2004 - 01.2006
Diploma - Petroleum Land Administration
Southern Alberta Institute of Technology
Diploma - Business Administration, Accounting
Lethbridge Community College
Diploma - Computer Information Systems
Lethbridge Community College