Warren Siu

• Providing exceptional service experience by handling transactions and identifying opportunities for providing advice, solutions, digital solutions, and introducing them to relevant partners.
• Assessed client's viability for financial services and facilitated closings and referrals.
• Effectively mitigate risks by consistently following compliance routines, processes, and controls, thereby safeguarding the interests of clients and shareholders while conducting transactions.

Key Accomplishment:

Branch's Top Performer for 2023.

• Facilitated aircraft and passenger compliance with company's policies, regulations, and safety guidance.
• Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
• Practiced organizing and teamwork skills in a limited-resource working environment.

Key Accomplishment:

Complimentary comments and letters from supervisors and passengers by providing exceptional service and maintaining cabin safety and security.

• Managed passenger inquiries during flight departures and arrivals.
• Verified boarding passes and passengers' travel documents at the check-in counters and boarding gates
• Rescheduled travel itineraries and accommodations for passengers who missed their connections.

Key Accomplishment:

Complimentary letters from passengers by providing exceptional service.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Screened calls and emails inquiries and responded accordingly to support executive correspondence.
• Organized conference details, including catering, transportation, accommodations, and venues.

• Performed hospitality and positive team etiquette in order to establish a professional image to the customers
• Practiced visual merchandising skills to highlight the new-arrival products to increase the sales profits
• Developed customer service skills by inquiring customers' needs; handling complaints and suggestions in a proactive manner.