WANYING LIN

• Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
• Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
• Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines

• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating nonstandard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

• Assisted with special events and programs.
• In charge of publicity for the Conservative Party and communication with voters and potential voters.
• Responsible for the collation of posters and leaflets

Support staff with clerical work and other office tasks.