Walwela Maroof
Brampton,ON
Summary
Dedicated Behavioural Support Specialist with over a year of experience in implementing evidence-based interventions to support individuals with developmental and intellectual disabilities. Proven ability to conduct behavioural assessments, develop and execute individualized support plans, and collaborate effectively with multidisciplinary teams to enhance client well-being. Leveraged over six years of customer service experience to build strong rapport with clients and their families, ensuring a person-centered approach to care.
Overview
8
8
years of professional experience
Work History
Behavioural Support Specialist
Safe Management Group
01.2024 - Current
- Provide direct support and guidance to individuals in managing their behaviour
- Use positive reinforcement techniques to encourage desired behaviours
- Keep detailed records of interventions, progress, and any incidents that occur
- Prepare reports and documentation as required by the organization or regulatory bodies
- Provide support during behavioural crises, using de-escalation techniques and crisis intervention strategies
Sales Associate
Hudson's Bay
11.2018 - Current
- Solve customer challenges by offering relevant products and services
- Accurately process POS transactions (sales, returns, exchanges), returning coin, currency, payment cards, and receipts to customers
- Engage with customers to effectively build rapport and lasting relationships
- Assist customers in opening credit cards, ensuring they understand notable benefits
- Use leadership skills to ensure colleagues are able to complete tasks, reassuring assistance is available if necessary
Information Officer
Elections Canada
10.2019 - 10.2019
- Validate voters' ID and direct them to assigned polling stations
Newspaper Carrier
Metroland Media
11.2016 - 12.2017
- Plan daily rounds and determine most efficient way to distribute newspapers
- Resolve delivery complaints and escalate complex issues to management
- Use excellent listening and problem-solving skills to work with customers and quickly resolve concerns
Education
Psychology and Human Resources Management -
York University
Skills
- Resourceful
- Time Management
- Customer Service
- Excellent Communication
- Collaborative
- Problem-solver
- Goal-oriented
- Trustworthy
- Ability to Prioritize Effectively
- Adaptability
- Flexible
- Ability to Work Under Pressure
Languages
English
Pashto
Awards
York International Mobility Award
- Awarded bursary to participate in study abroad course in Costa Rica related to teachings of indigenous people and environmental sustainability.
Timeline
Behavioural Support Specialist
Safe Management Group
01.2024 - Current
Information Officer
Elections Canada
10.2019 - 10.2019
Sales Associate
Hudson's Bay
11.2018 - Current
Newspaper Carrier
Metroland Media
11.2016 - 12.2017
Psychology and Human Resources Management -
York University
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