Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mario Grava

Brampton,ON

Summary

Comprehensive experience in audiovisual technology and systems integration. Strong focus on team collaboration and achieving results, ensuring seamless execution of projects. Adept at site management, equipment setup, and technical support. Reliable and flexible, adapting to changing needs and delivering high-quality outcomes. Utilizes advanced troubleshooting techniques to resolve technical issues efficiently. Track record of enhancing audio-visual experiences through strong technical skills and effective coordination.

Overview

11
11
years of professional experience

Work History

Dispatch Manager

BBS Building Services
12.2024 - Current
  • Responsible for dispatching all HVAC, plumbing, electrical and construction service requests for our national clients.
  • Managed approximately 75 active service calls on a day to day basis.
  • Routinely follow up on ongoing and proposed repairs.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Reported to management operational activities and maintained current records.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Optimized resource allocation to minimize costs while maintaining high service levels.

Event Coordinator/Mobile DJ/AV Technician

Good Vibrations DJ Services
06.2016 - 09.2024
  • Coordinated schedules and timelines for events. Managed event logistics and operations.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process and to determine requirements for each party or event.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions and Improved client satisfaction by promptly addressing AV equipment issues by providing efficient solutions.
  • Routinely facilitated between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Coordinated with vendors to deliver exceptional audiovisual services during events.
  • Cultivated portfolio of over 1500 successful events, from intimate workshops to expansive trade shows, each tailored to meet specific client needs.
  • Fostered positive work environment, mentoring junior coordinators and facilitating their professional growth.
  • Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
  • Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
  • Provided exceptional MC services during events, engaging attendees with interactive activities while maintaining a professional demeanor.
  • Developed an extensive music library, catering to diverse audience preferences and guaranteeing a versatile performance repertoire.
  • Managed inventory of equipment and supplies, regularly assessing the need for upgrades or replacements based on industry advancements.
  • Ran visual effects to supplement audio equipment output.
  • Installed, operated and maintained audio and video equipment at venues.
  • Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
  • Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
  • Provided exceptional customer service, anticipating and fulfilling clients needs regarding audiovisual requirements for their events.
  • Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
  • Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Set up projectors, laptops and microphones for live presentations.
  • Pulled and terminated variety of cables.
  • Programmed and operated audio-visual equipment to support seamless live events.

Sales Representative/Merchandiser

Coca Cola Refreshments
01.2014 - 05.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Arranged consistent shelves, bins, and racks at 10+ locations by following established planograms.

Education

High School Diploma -

Cardinal Leger Secondary School
Brampton, ON
06-2004

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication

Timeline

Dispatch Manager

BBS Building Services
12.2024 - Current

Event Coordinator/Mobile DJ/AV Technician

Good Vibrations DJ Services
06.2016 - 09.2024

Sales Representative/Merchandiser

Coca Cola Refreshments
01.2014 - 05.2017

High School Diploma -

Cardinal Leger Secondary School

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Mario Grava