Walied Wahab

• Utilize an electric pallet jack in the warehouse to select items for orders.
• Pick orders according to pick sheets and maintain them at a quick pace.
• Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
• Properly and securely stack items on pallets and wrap them for transport.
• Ability to lift 70-100 lbs without assistance
• Used handheld scanners to key in data for packages.
• Operated forklift and other equipment with care to minimize accidents and damage.
• Operated forklifts and pallet jacks in accordance with established safety requirements.
• Operated forklift to elevate or place merchandise in appropriate areas.

• 24-7 Intouch
• Detailed and documented calls and complaints using the call center's CRM database
• Maintained organized and secure customer files to facilitate customer support.
• Answered phone with a friendly greeting to create a positive inbound calling experience for customers.
• Answered over 40+ calls per shift to meet fast-paced call center demands
• Research issues through the identification of similar past problems and recommend the most appropriate solution.
• Helped a large volume of customers every day with a positive attitude and afocus on customer satisfaction.
• Resolved customer complaints by determining the cause of the problem, selecting the best solutions, and expediting corrections or adjustments.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

- Efficiently performed delivery driver duties, transporting bricks, rocks, soil, sod, and other landscaping materials to customers' homes.

- Engaged with customers to understand their landscaping needs and offered valuable suggestions on backyard designs, driveway options, and suitable plant selections.

- Leveraged knowledge of landscaping materials to

recommend appropriate products that align with customer preferences and budget constraints.

- Consistently received positive feedback from customers for exceptional service, leading to a high rate of repeat business.

- Demonstrated expertise in bagging rock, gravel, and other materials, ensuring proper weight and measurement for customer satisfaction.