HARPREET MUNDRA
Winnipeg,MB
Summary
I am a dedicated professional with extensive experience in customer service, a sharp and professional appearance, excellent communication abilities, reliability, the capacity to perform well under pressure, and basic math skills. I am eager to contribute my skills and expertise to a thriving company. My track record includes a strong focus on detail and effective communication, which has led to positive feedback from both customers and passengers, as well as improved operational efficiency.
Overview
18
18
years of professional experience
Work History
Warehouse Selector
Sobeys Capital Incorporated
03.2024 - Current
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Operating power jack
- Achieved %15 reduction in delay time through on-time warehouse operations and deliveries
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management
- Supported senior company leaders by delivering report outline performance to drive process improvements.
Customer Service Consultant
ANZ Bank Ltd
06.2022 - 03.2023
- Resolved customer service inquiries with a 90% satisfaction rate, leading to an increase in customer satisfaction scores
- Developed and implemented a customer service policy that improved customer service and resulted in a 95% increase in customer satisfaction
- Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
- Developed and implemented a customer service training program that resulted in a 85% reduction of customer complaints
- Increased customer satisfaction ratings by 93% through the implementation of a customer feedback program
- Collaborated with cross-functional teams to develop customer service initiatives and ensure customer satisfaction
- Developed and implemented a customer service tracking system that improved customer service response times by 98%.
Bus Operator
NZ Bus Ltd
05.2019 - 06.2022
- Assisted passengers with boarding and disembarking the bus, offering assistance to those with special needs
- Conducted a time and motion study that improved operator performance by 97%
- Ensured the bus was clean and in good working order before each shift
- Inspected the bus before and after each shift to ensure all safety regulations were met
- Achieved two Certificates of Appreciation In year 2020.
Assistant Manager
KFC NZ Ltd
11.2015 - 04.2019
- Managed a team of 16 employees, setting goals and delegating tasks to ensure that deadlines were met
- Coached and mentored employees to help them reach their full potential, resulting in a 80% increase in productivity
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction by 90%
- Developed and implemented a customer loyalty program that increased repeat customers by 95%
- Developed and monitored KPIs to ensure that goals and objectives were met on time and within budget
- Analyzed financial data to identify cost savings opportunities and implemented strategies to reduce expenses by 70%
- Gold Digger Award In 2017.
Owner and Operator
Shopperstop1 Ltd
05.2011 - 11.2015
- Developed and implemented health and safety policies that ensure safe and secure workplace for staff and customers
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
- Monitored and maintained lobby area and front desk to ensure clean, safe, and pleasant environment for guests and staff
- Created and implemented set of internal controls to ensure accurate and timely financial reporting and reduce risk of fraud and errors
- Established and maintained relationships with external vendors and suppliers, resulting in improved quality and delivery of products and services
- Safely and securely loaded and unloaded furniture, appliances and other household items in homes and business, resulting in 90% satisfaction rate from customers.
Junior Sous Chef
Devon Hotel
04.2006 - 05.2011
- Managed kitchen operations in the absence of the head chef, resulting in minimal disruption to service
- Provided training and mentorship to junior chefs to develop their professional skills
- Developed and implemented new recipes that increased customer satisfaction by 98%
- Implemented food safety and hygiene protocols that ensured compliance with health regulations
- Trained and supervised kitchen staff, resulting in a 85% improvement in productivity
- Developed and implemented a menu planning system that resulted in a 75% reduction in food waste
- Reduced food costs by 80% through the effective management of inventory and ordering processes
- Created a system for tracking food costs and analyzing profitability, resulting in a 25% increase in profits
- Employee Of the Month Award in September 2008.
Education
Diploma In Software Development -
Yoobee Colleges
Wellington, New Zealand11.2023
Advanced Certificate Program in Full Stack Software Development -
Indian Institute of Technology (IIT - Roorkee)
Uttarakhand, India05.2023
Certificate In Information Technology and Client Support -
Yoobee Colleges
Wellington, New Zealand02.2022
Diploma In Professional Cookery -
Western Institute of Technology At Taranaki
New Plymouth, New Zealand11.2006
Degree of Bachelor of Science in Hospitality & Hotel Administration -
Indira Gandhi National Open University
New Delhi, India05.2003
Skills
- Time Management
- Communication
- Safety Knowledge
- Problem Solving
- Organizational Skills
- Leadership
- Shipment Coordinating
- Computer Literacy
- Database Management
- Overseeing Deliveries
- Critical Thinking
Accomplishments
● Achieved two Certificates of Appreciation In year 2020 (NZ Bus Ltd) .
● Achieved Gold Digger Award In 2017 (KFC Ltd)
● Achieved Employee Of the Month Award in 2008 (Devon Hotel Ltd)
Languages
French
Elementary
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
References
References available upon request
Timeline
Warehouse Selector
Sobeys Capital Incorporated
03.2024 - Current
Customer Service Consultant
ANZ Bank Ltd
06.2022 - 03.2023
Bus Operator
NZ Bus Ltd
05.2019 - 06.2022
Assistant Manager
KFC NZ Ltd
11.2015 - 04.2019
Owner and Operator
Shopperstop1 Ltd
05.2011 - 11.2015
Junior Sous Chef
Devon Hotel
04.2006 - 05.2011
Diploma In Software Development -
Yoobee Colleges
Advanced Certificate Program in Full Stack Software Development -
Indian Institute of Technology (IIT - Roorkee)
Certificate In Information Technology and Client Support -
Yoobee Colleges
Diploma In Professional Cookery -
Western Institute of Technology At Taranaki
Degree of Bachelor of Science in Hospitality & Hotel Administration -
Indira Gandhi National Open University
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