Summary
Overview
Work History
Education
Skills
Language Skill
Timeline
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LATOYA GRAY

Winnipeg,Canada

Summary

Dynamic administrative professional and leader with 3+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist, team leader and liaison with superior communication, computer, support and organizational skills. Successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication, Collaborative and resourceful professional dedicated to identify customers needs to develop and deliver creative solutions

Overview

31
31
years of professional experience

Work History

Administrative Coordinator

AstraZeneca
03.2023 - Current
  • Coordinated administrative processes to enhance operational efficiency across multiple departments.
  • Managed scheduling and logistics for meetings, ensuring optimal use of resources.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Assisted in preparing reports and presentations, contributing to informed decision-making.
  • Streamlined communication channels between teams, fostering collaboration on key projects.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Collaborated with cross-functional teams to achieve project objectives within tight timelines.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
  • Facilitated successful audits by maintaining impeccable financial and operational records.
  • Organized and maintained digital and physical filing systems, improving document retrieval times.
  • Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
  • Coordinated large-scale events, ensuring smooth execution and attendee evaluation forms and CRE have been added to events when closed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Responsible for reviewing documents are all correctly filled within code and regulation to issue payments for vendors.

Banking Advisor

RBC
08.2022 - 02.2023
  • Answer high volume calls
  • Open accounts and close account
  • Take payments for bills and update payment information
  • Deal with overdraft issues
  • Handle account limitation for e transfers and transactions
  • Process currency exchange payments with manager access permission
  • Make appointments for clients to open GIC, TFSA accounts
  • Order new bank cards and visa debit cards for clients
  • Cancel card for clients if issue of fraudulent activities if lost or stolen
  • Activate visa debit cards
  • Help client with canceling e transfers error payments
  • Deal with issues of complaints of fraudulent activities on bank card
  • Deal with issue with fraudulent activities on credit cards
  • Handle restriction issue that have not been taken off correctly

Team Leader

Answernet
05.2022 - 08.2022
  • Supervise employees on phone
  • Listen to phone conversation of employees and give feedback
  • Make schedules for employees
  • Take correction action with employees if required
  • Supervise employees breaks and time on phone and work
  • Report to supervisor with updates of work of employees and work in general Motivate, lead and train employees
  • Delegate task for employees for the day
  • Data entry of donations from mails received
  • Process donations from red cross
  • Organize mail donations and classify them to prepare them for payment processing

Sales Clerk, Team leader & Assistant Manager

Smart Set
10.2004 - 06.2006
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers ,employees to understand needs and resolve issues.
  • Maintained current understanding of company offering to better serve customers and team members. Assisted in store openings by setting up office space, computers and cash register.
  • Prepared weekly schedule to verify proper floor coverage within fiscal guidelines.
  • Worked closely with store manager to maintain day-to-day operations.
  • Assisted customers in trying clothes.
  • Deposited stores money at the end of the day at bank drop box.

Receptionist

Platinum Fitness Center
11.2003 - 08.2004
  • Schedule and confirm appointments.
  • Answered and directing incoming calls using multi-line telephone system.
  • Process payments and updated accounts reflect balance changes.
  • Screened and verified to identification and purpose of visit to maintain security of personnel and office environment. Handled payment processing and provided customers receipts and proper bills and change.
  • Welcome patrons to front desk and engaged in friendly conversation while conducting check-in process.
  • Answer phone calls, provided information to callers and connected callers to the appropriate people.
  • Greeted incoming members and verified membership to manage smooth intake processes. Manage customer complaints and rectified issues to complete satisfaction.
  • Organize resources and staff necessary to handle requirements and maintain strong service levels. Reviewed safety, health and sanitation process throughout areas and enforce rule to promote security and safety.

Cashier & Sales Clerk

Danier Cuir Outlet
10.2003 - 07.2004
  • Operate cash register, collect payment and provided accurate change.
  • Tokened measurements to make sure that the client leather clothing fit accurately.
  • Send measured leather clothing to be altered.
  • Called clients to let them know that there clothing is ready.
  • Work closely with front-end staff to assist customers.
  • Answer customers questions, provide store information and directed customers to the designated store areas
  • Disseminated information to customers regarding account update, new service additions and promotional offers.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Assistant Manager

Boutique Bikini Village
06.2002 - 08.2003
  • Delegate daily task to team members.
  • Mentored staff to enhance skills and achieve daily targets using hands-on motivational leadership. Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across the departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews led employee performance evaluations and rewarded top performers to attract and retain quality personnel. Completed inventory audits to identify loses and project demand.
  • Implemented training process for newly hired employees.

Hairdresser & Esthetician

Salon CLIPS & CUTS
11.2001 - 05.2002
  • Do manicure and pedicure in a sanitary manor.
  • Do designs on nails and toes.
  • Put fake nails.
  • Wash hair.
  • Cut hair for mail and female.
  • Color hair
  • Do hairstyles
  • Answer multi-line phone, returned clients calls and schedule appointments. Meticulously spa appearance and cleanliness.

Warehouse Worker & Team Leader

A&AG Agencies
04.2000 - 10.2001
  • Packed merchandises in boxes
  • Help make lipsticks and nail polish on the machines. Keep the work area clean
  • Ensure the production line is working smoothly
  • Encourage employees to keep a positive working environment. Make sure productivity flows well and on time. Responsible for ensuring shipments goes out on time.

Stagiaire & Sales Clerk

Boutique Suzy Sher
05.1994 - 05.1996
  • Greeted customers upon entrance and handled cash and credit transaction. Deliver high quality customer service through deep commitment to knowledge and performance. Put new merchandises on shelves and racks in attractive arrangements.
  • Dress mannequins
  • Supported customers by phone regarding store products, promotions and orders. Updated pricing and sale signs to promote merchandise.
  • Assessed floor display to restock merchandise.
  • Checked delivered merchandise and order information to verify shipment accuracy.

Education

High School Diploma -

Place Cartier Adult Center
Montreal, Quebec

Attestation En Vente et Consummation - undefined

Ecole Secondaire Des Sources
Montreal, Quebec

Administration Professional Course - undefined

West Island Carrier Center
Montreal, Quebec

Diploma - Social Service Work Professional

CDI College
Burnaby, BC
12-2024

Skills

  • Microsoft word, access, excel, outlook Canada post on line posting and researching on the Internet
  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Team collaboration
  • Office administration
  • Document management
  • Microsoft Excel
  • Meeting planning
  • Inbound phone call handling
  • Documentation and recordkeeping
  • Telephone etiquette
  • Filing
  • Calendar management
  • Proficient in Microsoft Word and Outlook
  • Data collection
  • Office inventory management
  • Scheduling appointments
  • Inventory management
  • Project management
  • Project Support
  • Customer database systems
  • Event planning
  • Travel arrangements coordination
  • Workload management
  • Meeting coordination
  • Presentation preparation
  • Report preparation
  • Bookkeeping
  • Employee records management
  • Processing expense reports
  • Tech-Savvy
  • Vendor management
  • Expense tracking
  • Report analysis
  • Correspondence preparation
  • Correspondence management
  • Staff scheduling procedures
  • Office opening and closing
  • Project management experience
  • Verbal and written communication
  • Information requests
  • Budget monitoring
  • Multitasking and organization
  • Microsoft office
  • Customer service
  • Phone and email etiquette
  • Administrative management
  • Staff training
  • Scheduling and calendar management
  • Support services
  • Handling complaints
  • Team leadership
  • Decision-making
  • Documentation and control
  • New hire orientation
  • Motivational leadership
  • Coaching and mentoring
  • Payroll and budgeting
  • Workflow planning
  • Payroll administration
  • Goal setting
  • Staff management
  • Employee supervision
  • Account reconciliation
  • Relationship building

Language Skill

English Native
Native or Bilingual
French
Native or Bilingual

Timeline

Administrative Coordinator

AstraZeneca
03.2023 - Current

Banking Advisor

RBC
08.2022 - 02.2023

Team Leader

Answernet
05.2022 - 08.2022

Sales Clerk, Team leader & Assistant Manager

Smart Set
10.2004 - 06.2006

Receptionist

Platinum Fitness Center
11.2003 - 08.2004

Cashier & Sales Clerk

Danier Cuir Outlet
10.2003 - 07.2004

Assistant Manager

Boutique Bikini Village
06.2002 - 08.2003

Hairdresser & Esthetician

Salon CLIPS & CUTS
11.2001 - 05.2002

Warehouse Worker & Team Leader

A&AG Agencies
04.2000 - 10.2001

Stagiaire & Sales Clerk

Boutique Suzy Sher
05.1994 - 05.1996

Attestation En Vente et Consummation - undefined

Ecole Secondaire Des Sources

Administration Professional Course - undefined

West Island Carrier Center

High School Diploma -

Place Cartier Adult Center

Diploma - Social Service Work Professional

CDI College

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