Vonne Maloney
Toronto,ON
Summary
Motivated server/bartender with an engaging personality and a flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
The Hudson’s Bay Company
04.2016 - Current
- Encouraging product sales, meeting and exceeding KPI expectations
- Operating a POS system
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Providing friendly and effective customer service
- Opening and closing the department and registers
- Organizing and taking inventory of stock
- Working independently and with team members to fulfill shoppers unique needs
- Keeping product knowledge up to date
- Helped customers locate products and checked store system for merchandise at other sites.
Seasonal Server/Hostess
Swiss Chalet
11.2021 - 01.2022
- Welcomed, seated, and interacted with guests throughout their dining experience in a warm and friendly manner
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening, closing, and side duties
- Assembled take out orders
- Served food and beverages promptly with focused attention to customer needs.
Server
All Star Wings and Ribs
06.2019 - 11.2019
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took food and drink orders in person, over the phone, and online.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
The Savoy Event Centre
02.2019 - 07.2019
- Mixing and serving alcoholic and non alcoholic beverages
- Event preparation and clean up.
- Assisted guests with any additional needs and concerns
- Handled simultaneous customer, team, and business needs.
- Supervised set up of banquet food stations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
Father Michael Mcgivney Catholic Academy
2017
Bachelor of Arts - Psychology
Athabasca University
2028
Skills
- Suggestive Selling
- High-Volume Dining
- Focuses on and meets customer needs promptly in demanding situations
- Outgoing and customer service oriented
- Effective problem solver
- Clean and organized
- Quickly and carefully completes assigned tasks
- Classic Cocktails
Certification
Smart Serve Certified
Languages
English
Timeline
Seasonal Server/Hostess
Swiss Chalet
11.2021 - 01.2022
Server
All Star Wings and Ribs
06.2019 - 11.2019
Server/Bartender
The Savoy Event Centre
02.2019 - 07.2019
Sales Associate
The Hudson’s Bay Company
04.2016 - Current
High School Diploma -
Father Michael Mcgivney Catholic Academy
Bachelor of Arts - Psychology
Athabasca University
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