Parminder Singh
Caledon,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loss Prevention Supervisor
Hudson’s Bay Company
02.2019 - 06.2021
- Train staff in proper patrol, surveillance and apprehension procedures for violations
- Work with management to develop training programs for all employees on loss prevention techniques to control shrinkages and theft
- Conducted site reviews and security audits and made recommendations to management based on findings
- Implemented more advanced nigh time security coverage and protocols.
car mechanic
02.2023 - Current
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Customer Representative
Friends Auto Service
06.2021 - 06.2023
- Developed and maintained the relationships with new as well as existing customers, responding to inquiries
- Discuss customers needs and budget to advice them the most suitable service
- Making paperwork and invoices ready on time for customers
- Helping other mechanics in some car repairs
- Zorica Jewellers (own home based business)
- Ensure customers have an extraordinary experience while selecting fine products
- Assists in the selection of merchandise and suggests additional items to complement the customer’s selections
- Discuss type, quality and number of items required with customers
- Maintained a loyal customer base and attended various art festivals and other social events.
Education
Networking
Seneca College
Skills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Report preparation
- Complaint resolution
- Sales expertise
Accomplishments
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Status
- Permanent Residency (PR)
Certification
- OMVIC CERTIFICATE
- Licensed - AZ DRVING LICENSE
- FIRST AID , CPR
Timeline
car mechanic
02.2023 - Current
Customer Representative
Friends Auto Service
06.2021 - 06.2023
Loss Prevention Supervisor
Hudson’s Bay Company
02.2019 - 06.2021
Networking
Seneca College
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