Open To Work
Vladimere San Pedro
Lake Country,BC
Summary
Experienced Food Service Manager with a strong track record in overseeing restaurant operations and staff leadership. Skilled in strategic planning, recruitment, and marketing, with a focus on enhancing service quality and efficiency. Known for quick-thinking solutions that address complex issues in food service.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work History
People Department Manager
Mcdonalds Lake Country
Lake Country, British Columbia
08.2020 - Current
- Managed labor hours and cash flow during shifts to optimize operational efficiency.
- Supervised, coordinated, and scheduled activities of food counter attendants, monitoring staff performance to ensure efficient service.
- Plan, organize, direct, control and evaluate daily operation.
- Implemented operational procedures.
- Train staff in job duties and sanitation and safety procedures.
- Addressed and resolved customer complaints to enhance satisfaction and improve service quality.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Recruited, interviewed, and hired new employees.
- Contributed to development of policies and procedures to streamline operations.
- Implemented training programs to enhance staff skills and efficiency.
- Monitored team performance and provided constructive feedback for improvement.
- Performed continuous evaluations of employee performance and service levels.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Analyzed customer feedback forms to pinpoint areas for enhancing quality and service.
- Developed and implemented strategies to enhance team performance and streamline processes, leading to improved operational outcomes.
- Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
- Estimated ingredient needs and ordered supplies to maintain optimal kitchen inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed labor hours and optimized cash flow during shifts for efficiency.
- Implemented operational procedures to enhance service quality.
- Trained staff in sanitation and safety, maintaining high standards.
- Analyzed customer feedback to improve service and satisfaction.
- Developed strategies to boost team performance and efficiency.
Assistant Restaurant Manager 2
Joey Rosita Foods Corporation (Jollibee Foods Corporation- Franchised)
San Jose del Monte
01.2014 - 12.2019
- Day-to-day operations effectiveness of Dine-In and Take-Home Sales Services; Ensures customers' needs are attended to promptly;
- Focused on maintaining 100% service excellence to enhance customer satisfaction and loyalty.
- Oversaw workforce operations in the assigned store, focusing on manpower planning, hiring, and onboarding new team members.
- Collaborated with Restaurant Manager on client relations for institutional accounts to enhance customer engagement and support sales initiatives;
- Developed and executed promotions for the local store.
- Evaluated operations and cost management strategies to align with sales and growth objectives.
- Directed event creation and marketing initiatives to strengthen community engagement and enhance public relations.
- Implemented and ensured compliance with food, safety, and cleanliness programs.
Customer Service Representative
Shore Solutions Inc.
Mandaluyong City
07.2013 - 11.2013
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Addressed customer needs, requests, and complaints to ensure prompt resolution and satisfaction.
- Fulfilled customer requests by clarifying information, completing transactions, and efficiently forwarding requests to enhance service delivery.
- Handled bulk customer orders to streamline order fulfillment and enhance overall service experience.
- Sold additional services by recognizing up-sell opportunities and explaining new features to customers.
- Maintains call center database by entering information.
- Determines requirements by working with customers.
- Ensured equipment functionality through routine checks and immediate reporting of issues.
- Documented daily sales transactions to ensure accurate financial reporting.
Data Encoder /Data Entry Analyst (Team Leader)
Jollibee Foods Corporation
Ortigas, Pasig City
10.2012 - 07.2013
- Ensured correct and timely issuance of standard reports, aligning with productivity and quality targets for Jollibee Express Delivery Services Department.
- Ensured quality of customer data and accurate registration in the system.
- Reviewed worksheets and related documents for completeness, offering feedback prior to data encoding in user application system.
- Conducted self-audit of report administration details prior to endorsement to the supervisor.
- Amended reports based on supervisor feedback.
- Proposed process improvements to enhance overall efficiency.
- Provided administrative support to streamline overall operations.
Education
Bachelor of Science - Hotel and Restaurant Management
Norzagaray College
Norzagaray, Bulacan 06.2007 - 10.2010
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela City 06.2003 - 01.2004
Secondary -
Colegio de Sta. Monica de Angat
Angat, Bulacan 06.1999 - 03.2003
Primary -
Colegio de Sta. Monica de Angat
Angat, Bulacan 06.1993 - 06.1999
Skills
- F&B Service
- Food safety compliance
- Sanitation standards
- Quality assurance
- Food safety
- Point of sale systems
- Customer Service
- Customer satisfaction
- Staff training
- Staff supervision
- Team management
- Team leadership
- Time management
- Attention to detail
- Problem solving
- Recruitment strategies
- Employee assessments
- Microsoft Office
- Budget Management
- Conflict Resolution
- Strategic Planning
- Marketing Strategies
- Operational Efficiency
Affiliations
- Smiles Club Norzagaray, 2011, Member
- Singles for Christ, 2012, Team Leader Norzagaray, Bulacan Chapter
References
- Janette Doctora, Restaurant Manager, Mcdonalds Westbank Canada
- Amabel Lalog, Managing Director, Tengco Group of Jollibee Stores, Philippines
- Jonna Parulan, Restaurant General Manager, KFC Dalby Australia
Training
Foodsafe Level 1, Interior Health, BC, Canada -May 9th, 2031
Emergency First Aid for Industry (OFA Level 1 Equivalent, St. John Ambulance, BC, Canada - August 2027
Educational Attainment
Norzagaray College, 2007-2010, Norzagaray, Bulacan, Bachelor of Science in Hotel and Restaurant Management, CUM LAUDE
Our Lady of Fatima University, 2003-2004, Bachelor of Science in Nursing
Colegio de Sta. Monica de Angat, 1999-2003, High School
Colegio de Sta. Monica de Angat, 1993-1999, Elementary
Personal Information
- Age: 35
- Height: 161 cm
- Weight: 154 lbs
- Date of Birth: 05/14/87
- Nationality: Filipino
- Marital Status: Single
- Place of Birth: Sta. Maria, Bulacan
Work Preference
Job Search Status
Open to workSalary Range
$50000/yr - $200000/yrTimeline
People Department Manager
Mcdonalds Lake Country
08.2020 - Current
Assistant Restaurant Manager 2
Joey Rosita Foods Corporation (Jollibee Foods Corporation- Franchised)
01.2014 - 12.2019
Customer Service Representative
Shore Solutions Inc.
07.2013 - 11.2013
Data Encoder /Data Entry Analyst (Team Leader)
Jollibee Foods Corporation
10.2012 - 07.2013
Bachelor of Science - Hotel and Restaurant Management
Norzagaray College
06.2007 - 10.2010
Bachelor of Science - Nursing
Our Lady of Fatima University
06.2003 - 01.2004
Secondary -
Colegio de Sta. Monica de Angat
06.1999 - 03.2003
Primary -
Colegio de Sta. Monica de Angat
06.1993 - 06.1999