Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Farhin Mansuri

Dollard-Des Ormeaux,QC

Summary

Experienced Customer Service Manager with over five years of leadership in managing customer service operations and enhancing the customer experience. Proven track record of empowering teams, improving service delivery, and optimizing operational efficiency. Strong leadership and decision-making skills in high-pressure environments. Adept at creating a positive, safety-focused atmosphere to deliver exceptional customer service.

Overview

4
4
years of professional experience

Work History

People Department Manager

McDonald's
07.2020 - 03.2024
  • Led a team of over 50 employees, ensuring seamless day-to-day operations in a high-pressure, fast-paced environment.
  • Oversaw employee performance and development, providing feedback and coaching to ensure customer service excellence.
  • Achieved a 20% improvement in customer satisfaction scores through proactive issue resolution and staff training initiatives.
  • Developed and implemented incentive programs that motivated staff and improved on-time service delivery.
  • Collaborated with cross-functional teams to support product launches and operational changes while maintaining service quality.
  • Analyzed and improved scheduling processes, resulting in a 15% reduction in service wait times.

Team Leader

Dollarama
10.2021 - 04.2022
  • Managed daily operations, focusing on optimizing customer service and resolving issues in a timely manner.
  • Provided direct leadership to a team of employees, coaching them on best practices and operational standards.
  • Successfully reduced customer complaints by 10% through targeted employee coaching and improved service protocols.
  • Led store performance improvements by implementing data-driven strategies and analyzing sales performance.

Education

Post-Degree in Electronics And Controls -

Cape Breton University
Sydney, NS
05.2020

Bachelor of Science in Computer Engineering - undefined

Gujarat Technological University
Gujarat, India
05.2018

Skills

  • Leadership in customer service excellence, driving both team and individual performance
  • Strong decision-making and problem-solving abilities, particularly in fast-paced and challenging situations
  • Effective in developing and coaching staff, fostering an environment of growth and learning
  • Excellent communication and interpersonal skills with a customer-centric mindset
  • Proficient in MS Office (Excel, Word, PowerPoint) for reporting and analysis and Proficient in SQL
  • Experience with shift work and managing 24/7 operations

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Full Professional
Arabic
Limited Working
French
Elementary

Timeline

Team Leader

Dollarama
10.2021 - 04.2022

People Department Manager

McDonald's
07.2020 - 03.2024

Post-Degree in Electronics And Controls -

Cape Breton University

Bachelor of Science in Computer Engineering - undefined

Gujarat Technological University

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Farhin Mansuri