Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Tarundeep Chatha

NB

Summary

Dynamic leader with a proven track record at McDonald's Restaurant, enhancing team performance and customer satisfaction through effective coaching, mentoring, and problem-solving abilities. Excelled in recruitment and Microsoft Office, driving operational excellence and achieving significant improvements in employee engagement and guest service standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

People Department Manager

McDonald's Restaurant
02.2022 - Current
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Conducted performance reviews to ensure team members on how to improve their performance.
  • Identified opportunities for staff development and training needs.
  • Monitored employee engagement levels through surveys, interviews and feedback sessions.

Guest Experience Manager

McDonald's Restaurant
02.2022 - Current
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Optimized inventory management processes resulting in decreased waste levels while maintaining adequate stock levels to meet guests'' needs.
  • Implemented a feedback system, leading to continuous improvement of guest services based on client input.
  • Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Monitored staff performance and provided feedback and guidance.

Customer Service Cashier

Atlantic Superstore
06.2022 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Redeemed coupons to discount purchases.
  • Processed refunds and exchanges in accordance with company policy.

Line Cook

Turtle Jacks
08.2021 - 01.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.

Education

High School Diploma -

CDI
Montreal, QC
12.2021

Skills

  • Coaching and Mentoring
  • Recruitment, Onboarding and Orientation
  • Microsoft Office proficiency
  • Leadership Development and Training development
  • Exit Interviews
  • Customer Service
  • Excellent Communication
  • Time Management
  • Problem-solving abilities
  • Team Leadership

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • CPR/AED Certification
  • First Aid Certification
  • ServSafe Food Handler's Certification

Timeline

Customer Service Cashier

Atlantic Superstore
06.2022 - 05.2023

People Department Manager

McDonald's Restaurant
02.2022 - Current

Guest Experience Manager

McDonald's Restaurant
02.2022 - Current

Line Cook

Turtle Jacks
08.2021 - 01.2022

High School Diploma -

CDI

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Tarundeep Chatha