Vanessa Khanh Ngoc Pham
San Jose
Summary
Pre-dental student passionate about oral health and patient advocacy. Friendly, adaptable, and detail-oriented individual who enjoys building patient rapport and is a willing team player. Highly organized and self-motivated, experienced in project management, leadership positions, and working in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Hieu D. Pham, DDS MD
11.2023 - Current
- Facilitate smooth clinic flow by scheduling, gathering necessary records for consultations, greeting and checking in patients, and setting up trays for subsequent surgeries.
- Ensure accurate documentation of patient records on DSN software.
- Serve as a liaison between patients and insurance companies by verifying eligibility and benefits before appointments.
- Present treatment costs and arrange appropriate payment plans accommodated to each patient's needs.
- Maintain regular communication with referring offices to coordinate timely patient care.
- Provide chairside assistance to the doctor during extraction and implant procedures.
- Comply with infection control standards by meticulous sterilization of dental instruments and examination rooms in between patient visits.
- Educate patients on oral hygiene care and address any concerns regarding their treatment timeline.
Medical Scribe
Clinica Tepati
04.2022 - 08.2023
- Sterilized and prepared exam rooms between patient visits.
- Built patient rapport and provided service to +8 patients per quarter.
- Scribed detailed notes for medical students to use for reference during precepting.
- Scanned, faxed, and requested patient documents.
- Assisted in blood draws, centrifuged blood samples, and prepared urine specimens for laboratory testing (approximately 30-40 specimens per shift).
- Ensured timely uploading of lab results onto Practice Fusion EHR system for professional and patient viewing.
Publicist
The Filling
12.2022 - 06.2023
- Founding member of student-run organization centered around oral health advocacy.
- Designed 3-4 Instagram flyers per quarter, promoting organization's growth and increasing viewer engagement.
- Managed Instagram and Wix accounts, developing and maintaining professional relations with other UC Davis organizations.
- Presented updates and announcements during quarterly general meetings.
Tooth Buddy Program Coordinator
Oral Health Society
06.2022 - 06.2023
- Quarterly outreach to 5-8 elementary school classrooms within Yolo and Solano counties
- Administered 5-8 presenting groups per quarter.
- Coordinated transportation and meeting times between volunteers and classrooms.
- Made quarterly updates to 4 lesson plans—Tooth Anatomy, How to Take Care of Our Teeth, Nutrition, What to Do in a Dental Emergency— to ensure comprehensiveness and age-appropriateness for students.
- Mentored new volunteers on presentation etiquette during Fall and Spring recruitment cycles.
- Presented updates and announcements during monthly general meetings.
Volunteer
Oral Health Society
10.2021 - 06.2022
- Instructed class of +20 elementary school students on oral health and hygiene topics, per quarter.
- Designed 3 age-accessible health infographics for distribution at elementary schools.
Education
Bachelor of Science - Human Biology, Minor in Public Health Sciences
University of California, Davis
Davis, CA09.2023
Skills
- Patient care coordination
- Organizational skills
- Verbal and written communication
- Customer service
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross | 11/2023
- 8 Hour Infection Control, Santa Clara County Dental Society | 01/2025
LANGUAGES
Vietnamese (conversational)
Spanish (elementary)
Timeline
Treatment Coordinator
Hieu D. Pham, DDS MD
11.2023 - Current
Publicist
The Filling
12.2022 - 06.2023
Tooth Buddy Program Coordinator
Oral Health Society
06.2022 - 06.2023
Medical Scribe
Clinica Tepati
04.2022 - 08.2023
Volunteer
Oral Health Society
10.2021 - 06.2022
Bachelor of Science - Human Biology, Minor in Public Health Sciences
University of California, Davis
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