Sidra Amad
Treatment Coordinator
Milton,ON
Summary
- To secure a position as an insurance claims adjuster
- Currently working as a Dental office administrator and Treatment coordinator at Milton Orthodontics.
- Successfully completed Medical office clerk program from Sheridan College.
- Medical Terminology 1 and 2
- Accuro EMR software certification
- Abeldent proficient
- Completed Dental Chair side Assistant Level II Program at CDI College.
- Trilingual (English/Urdu and Punjabi)
- Familiar with Windows and Apple Operating systems
- Strong knowledge of MS office and outlook
- Strong Organizational capability established through various paid work experiences
- Exceptional teamwork and leadership qualities.
- Excellent interpersonal and communication skills
- Strong Customer and client care skills with attention to detail.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Milton Orthodontics
Milton, Ontario
05.2023 - Current
- Assisted orthodontist with patient treatment plans and discussed payment options.
- Performed clerical duties such as filing documents, answering phones and preparing correspondence.
- Developed effective relationships with referral sources within the community.
- Provided patient education on the importance of proper oral hygiene.
- Prepared financial statements for review by the orthodontist or office manager.
- Coordinated laboratory services such as impressions and bite registrations.
- Communicated between doctor, staff members, suppliers, vendors and insurance companies.
- Responded to inquiries from patients regarding their treatment plan.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented dental care services by charting in patient records.
- Updated patient records with new data and treatment information.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Prepared bills and completed insurance forms using system software.
- Gathered and documented patient medical and dental histories and vital signs.
- Kept track of treatment information in patient records.
- Contacted referring dentists to coordinate referrals for complex cases.
- Reviewed x-rays, photographs and other diagnostic images to assess patient needs.
- Greeted patients, verified insurance information and scheduled appointments.
- Ensured that all necessary paperwork was completed accurately prior to treatment.
- Collaborated with administrative staff in developing policies and procedures.
- Maintained records of patient treatments, progress reports and payments.
- Handled customer complaints in a professional manner and resolved issues promptly.
Medical Office Administrator
MedSleep Milton
Milton
10.2022 - 05.2023
- Developed effective partnerships with sleep specialists and psychiatrists in diverse clinical environments
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Conducted consultations and sleep studies to evaluate patients referred by physicians for potential sleep disorders.
- Managed patient charts on Accuro EMR system, ensuring accuracy and timely updates.
- Maintained clear and concise communication with patients, Physicians, vendors, and management for prompt patient care
- Scheduled appointments for Sleep lab and home sleep studies, effectively coordinating with sleep lab staff
- Maintained smooth and reliable communication between all GTA MedSleep sites, ensuring timely response to patient needs.
- Created reports utilizing practice management software systems.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
Market Research Interviewer
Advanis Inc.
Milton, Ontario
09.2015 - 08.2022
- Executed market research and conducted data entry tasks.
- Engaged with union members across Canada
- Carried out research projects for governmental bodies
- Streamlined transcription processes resulting in increased productivity and reduced error rates.
- Conducted in-depth interviews with target customers to understand their needs and preferences.
- Maintained a database of respondents and contact information for future reference.
- Identified potential issues or areas of improvement based on customer feedback.
- Conducted telephone interviews with consumers regarding products and services they have purchased or used recently.
- Conducted phone interviews of political, social and consumer topics.
- Suggested improvements for established script to more cohesively satisfy interview requirements.
- Administered polite and effective customer service to encourage interview engagement.
- Followed interview protocol carefully to avoid influencing interviewee's perspective.
- Reported metrics back to professionals regarding progress and insights from research.
Dental Assistant
Dr. Wolf Dentistry
09.2008 - 10.2012
- Assisting the dentist during a variety of treatment procedures; including prosthodontics, endodontics, orthodontics, pediatric dentistry, periodontics and oral surgery
- Taking and developing dental radiographs (x-rays); automatic & digital
- Updating patient's medical history Developing infection control protocol and preparing and sterilizing instruments and equipment
- Helping patients feel comfortable before, during and after dental treatment
- Taking impressions of patients' teeth for study casts, bleaching trays & mouth guards
- Prophy & fluoride application on kids & adults
- Front desk duties when required.
Dental Assistant / Receptionist
Dr. Dennis H. C. Leung
08.2006 - 05.2008
- Assisting the dentist in all types of dental procedures, such as restorations, implant crowns, extractions, Crown and bridge, veneers, inlays on lays etc
- Performed all level II duties, i.e
- Dental Impressions Prophylaxis, Fluoride application, etc
- Exposed and developed dental x-rays and maintained x-ray machinery
- Perform required laboratory procedures, i.e., take dental impressions, pour plaster models, etc
- Maintain the instruments and working areas in strict accordance with sterilization / disinfection protocols per OSHA guidelines
- Treatment planning
- Prepare patients for dental health services and instruct them in appropriate post dental treatment, diet and oral hygiene
- Front Desk and office duties, answering telephone calls, greeting patients and Booking and confirming patient appointments, dealing with insurance companies and general accounts receivable, organizing and filing patient records
- Take inventory, stock all supplies, instruments and order said items.
Education
Medical Office Clerk - Health Care Administration
Sheridan College
Brampton, ON08-2022
Dental Chairside Assistant Level II - Intra-Oral Dental Assistant
CDI College
Toronto, ON07-2005
Dental Chairside Assistant Level I - Certified Dental Assistant
CDI College
Toronto, ON12-2004
GED -
Bramalea Secondary School
Brampton, ON01.2003
Skills
- Medical Office Administration
- Patient Relations
- Insurance Practices
- Interdepartmental Collaboration
- Patient Education
- Medical Terminology
- Accuro EMR software
- Abeldent
- Dental Chair side Assistant
- Trilingual (English/Urdu and Punjabi)
- Windows and Apple Operating systems
- MS Office
- Outlook
- Organizational capability
- Teamwork
- Leadership
- Interpersonal skills
- Communication skills
- Customer and client care
- Typing
- Patient Care Coordination
- Dental insurance expertise
- Financial Counseling
- HIPAA Compliance
- Treatment Planning
- Office Administration
- Healthcare operations
- Patient Flow Management
- Medical Data Collection
- Claims Processing
- Vendor Relationship Management
- Dental knowledge
- Exam room preparation
- Recordkeeping
- Manual dexterity
- Knowledge of dental insurance
- Dental assessment experience
- Bookkeeping
- Understanding of financial arrangements
- Database coordination
- Administrative supervision
- Interdepartmental collaboration
- Insurance practices
- Organizational standards
- Patient education
- Care Planning
- Proficient in [Software]
- Process improvements
- Case management
- Monitoring tools
- Verbal and written communication
- Quality assurance
- Relationship building
- Medical terminology
- Decision making
- Organizational skills
- Strategic planning
- Scheduling
- Multitasking ability
- Goal Setting
- Documentation
References
References available upon request
Timeline
Treatment Coordinator
Milton Orthodontics
05.2023 - Current
Medical Office Administrator
MedSleep Milton
10.2022 - 05.2023
Market Research Interviewer
Advanis Inc.
09.2015 - 08.2022
Dental Assistant
Dr. Wolf Dentistry
09.2008 - 10.2012
Dental Assistant / Receptionist
Dr. Dennis H. C. Leung
08.2006 - 05.2008
Medical Office Clerk - Health Care Administration
Sheridan College
Dental Chairside Assistant Level II - Intra-Oral Dental Assistant
CDI College
Dental Chairside Assistant Level I - Certified Dental Assistant
CDI College
GED -
Bramalea Secondary School
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