VIVIANA SHELSWELL
Alliston,ON
Summary
As an energetic professional who has worked in many positions with minimal oversight. Experienced in training new employees on responsibilities and company work ethics as well as assisting in developing new standards of procedures. A strong background in customer service, light construction & horticultural labour. Passionate about our native wildlife & keeping our communities clean.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Home Essentials Outlet
01.2023 - Current
- Training of new employees
- Developing new procedures to increase productivity
- Praised by customers for knowledge and attention to detail
- Rewarded by management for innovative ideas and attention to customers
- Replenish stock on floor, handling cash transactions & returns/exchanges
- Demonstrate and encourage sales and monthly flyer deals
- Maintaining online store and orders
- In charge of overseeing online store orders and creating shipments.
Packaging Associate
Aurora Cannabis
04.2022 - 05.2023
- Support team by setting up materials for runs
- Finalized product assessments and QA checks
- Ensure the product line is working efficiently and according to S.O.P’s
- Follow Lockout Tagout procedures as necessary.
Painter and Labourer
Tridium Paint
Aurora, ON
11.2019 - 01.2020
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming
- Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project
- Valued for being extremely detail-oriented and eager to learn
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces.
- Repaired equipment as needed
Painter and Labourer
Student Works Painting
Barrie, ON
03.2018 - 09.2018
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Gained experience canvassing in canvasing
Education
Some College (No Degree) - Horticultural Studies And Greenhouse Technician
Niagara College
Niagara Falls, ONHigh School Diploma -
St. Peters SS
Barrie, ON06.2016
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- MS Office, Word, Excel & Quickbooks
- Trusted with supervision and leadership duties
- Exceptional critical thinking skills
Timeline
Customer Service Representative
Home Essentials Outlet
01.2023 - Current
Packaging Associate
Aurora Cannabis
04.2022 - 05.2023
Painter and Labourer
Tridium Paint
11.2019 - 01.2020
Painter and Labourer
Student Works Painting
03.2018 - 09.2018
Some College (No Degree) - Horticultural Studies And Greenhouse Technician
Niagara College
High School Diploma -
St. Peters SS
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