Manpreet Kaur
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shopdot Satlink Electronics
03.2023 - 05.2024
- Handled cash transactions securely, keeping precise records of sales and money exchanges.
- Facilitate safe online purchases for customers, ensuring their transactions are protected.
- Maintain detailed records of all sales transactions, including customer details and payment methods, for proper accounting and inventory management.
- Offered one-on-one support to over 50 customers per day, by actively listening to customers' issues, and providing solutions in person, over phone, or via email.
- Communicated effectively across various platforms to promptly understand and resolve customer concerns, ensuring their satisfaction.
Store Associate
Circle K Stores, Inc.
07.2023 - 12.2023
- Greeted and assisted customers in a friendly and professional manner, providing product information and recommendations.
- Operated cash register and processed customer transactions accurately and efficiently.
- Maintained a neat and organized sales floor, including restocking shelves, arranging displays, and ensuring product availability.
- Monitored inventory levels and communicated with management to reorder stock as needed.
- Assisted in visual merchandising efforts to enhance store's appearance and promote sales.
- Resolved customer complaints and inquiries promptly and by company policies.
- Collaborated with team members to achieve store sales targets and meet customer service goals by increasing sales by 20%.
- Completed daily sales reports and cash reconciliation at end of each shift.
Administrative Manager
Aadhaar Super Market
03.2021 - 11.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service Associate
Dashmesh Super Market
10.2020 - 02.2021
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
Graduate Certificate - Project Management
Algoma University
Brampton, Canada07.2024
Bachelor of Science - Mathematics And Science Teaching
Punjab University
India09.2020
Skills
- Excellent customer service skills
- Strong communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Strong administrative skills with attention to details
- Excellent report writing skills
- Knowledge of POS systems and cash handling
- Ability to work well in a team
- Attention to detail and organizational skills
- Problem-solving abilities
- Time management skills
Certification
- Complete Computer and Tech Ltd. (Microsoft Office) 2022-2023
- PMP - Project Management Professional (Concluding)
Timeline
Store Associate
Circle K Stores, Inc.
07.2023 - 12.2023
Customer Service Representative
Shopdot Satlink Electronics
03.2023 - 05.2024
Administrative Manager
Aadhaar Super Market
03.2021 - 11.2022
Customer Service Associate
Dashmesh Super Market
10.2020 - 02.2021
Graduate Certificate - Project Management
Algoma University
Bachelor of Science - Mathematics And Science Teaching
Punjab University
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