Viviana Lopez
Pasadena
Summary
Driven by a performance-focused approach, I excelled at Ross Dress For Less by enhancing customer satisfaction and streamlining operations, showcasing my leadership and problem-solving skills. My volunteer work with the American Red Cross and UNICEF further demonstrates my commitment to teamwork and effective communication, achieving significant community outreach goals.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Ross Dress For Less
06.2023 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
American Red Cross Volunteer
American Red Cross
09.2018 - 06.2022
- Educated and guided members in navigating health and social service systems.
- Provided administrative and clerical support by answering telephones, routing incoming calls, processing mail and responding to general inquiries about program or service.
- Engaged in activities such as disaster preparedness training, fund-raising drives, and volunteering at blood drive events
UNICEF Volunteer
UNICEF
08.2021 - 05.2022
- Raised funds for organization through community outreach initiatives.
- Called potential donors to generate monetary donations for fundraising events.
- Met community outreach goals through lead generation and conversion.
- Promoted volunteer program through fliers, newsletters and social media.
- Pitched in to help with volunteer recruitment, retention and motivational programs.
Education
Associate in Arts in Psychology For Transfer - Psychology
Southwestern College
Chula Vista, CA06.2025
High School Diploma -
Eastlake High School
Chula Vista, CA06.2022
Skills
- Collaboration and Teamwork
- Attention to Detail
- Problem-Solving
- Leadership
- Excellent Communication
- Adaptable to Changing Demands
- Analytical Skills
- Effective Communication
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front End Supervisor
Ross Dress For Less
06.2023 - Current
UNICEF Volunteer
UNICEF
08.2021 - 05.2022
American Red Cross Volunteer
American Red Cross
09.2018 - 06.2022
Associate in Arts in Psychology For Transfer - Psychology
Southwestern College
High School Diploma -
Eastlake High School