Kaden Dawood
okotoks,Alberta
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining front-end operations at Sobeys. Skilled in cash handling accuracy and problem-solving, I excel in teamwork and collaboration, significantly improving workflow management. Demonstrated ability to manage staff and maintain workplace safety, ensuring compliance and high service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Sobeys
04.2022 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Volunteer
Hope Mission
12.2022 - 01.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted in food preparation for events.
Grocery Stocker
Walmart
09.2019 - 02.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
St. Timothy's High School
Cochrane, AB06-2021
Skills
- Customer service
- Heavy lifting
- Cash handling accuracy
- Problem-solving skills
- Teamwork and collaboration
- Cleaning and sanitizing
- Organized and efficient
- Workplace safety
- Workflow management
- Problem-solving
- Opening and closing procedures
- Attention to detail
- Pallet jack operation
- Leadership qualities
- Staff management
Languages
English
Native or Bilingual
Certification
- Alberta Driver's License
- Alberta Pro Serve
Timeline
Volunteer
Hope Mission
12.2022 - 01.2023
Front End Supervisor
Sobeys
04.2022 - Current
Grocery Stocker
Walmart
09.2019 - 02.2022
High School Diploma -
St. Timothy's High School
Similar Profiles
Caelan HallCaelan Hall
Grocery Team Member at SobeysGrocery Team Member at Sobeys
Maddux MacKenzieMaddux MacKenzie
Produce Associate at SobeysProduce Associate at Sobeys
DIDAR SINGHDIDAR SINGH
Stocker at SOBEYSStocker at SOBEYS