Vivian Nabunya
RICHMONDHILL,ON
Summary
Dedicated Leasing Consultant with 2 years of experience in property management and tenant relations. Skilled in conducting property tours, closing leases, and ensuring tenant satisfaction. Proficient in lease agreements, CRM systems, and marketing strategies to drive occupancy rates. Adept at multitasking and delivering exceptional customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Rhapsody Property Management Services
Toronto, ON
12.2022 - Current
- Generated reports related to occupancy numbers, delinquencies, and rents received as requested by management personnel.
- Prepared and submitted monthly tenant visit logs.
- Tracked leads using CRM software and followed up with interested parties.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Received rent payments and tracked transactions in accounting software.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Provided tours of available units, models, amenities, and common areas.
- Ensured apartment availability and rental rates were accurately communicated to potential tenants.
Lead Concierge
Rhapsody property management
Toronto, ON
05.2021 - 02.2022
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Conducted regular performance reviews with team members.
- Organized special events such as weddings or conferences for hotel clients.
- Directed incoming calls and messages to appropriate staff or residents.
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Maintained records of guest complaints and compliments.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
Sales Associate
Nordstrom canda
Toronto , Ontario
01.2020 - 03.2021
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered incoming telephone calls to provide store, products and services information.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Worked with fellow sales team members to achieve group targets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Used technology resources to assist customers in locating and selecting items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed credit card transactions quickly and securely.
Student Intern
Dyncare Laboratory And Health Services Center
Brampton, ON
10.2019 - 01.2020
- Prepared blood-collecting equipment, ensuring safe storage and transportation
- Managed disposal of chemical and biological waste with a focus on safety practices
- Enhanced laboratory procedures for efficiency and safety
- Maintained cleanliness of equipment and work area, contributing to updated manuals
- Conducted chromosome analysis, cell harvesting, DNA extraction, and PCR
- Proficient in quality assurance and good laboratory practices
- Managed specimen preparation, test processing, inventory, and equipment maintenance
- Worked independently and collaboratively in a team
- Utilized protective equipment and identified/reporting hazards
- Committed to comprehensive safety programs, including regular in-service education.
Education
Medical Laboratory Technician in Business and Technology -
Anderson College of Health
11.2019
Centre for Security Training and Management Inc
04.2016
Skills
- Lease Management and Tenant Relations
- Property Tours and Closing Leases
- Sales and marketing aptitude
- CRM and Property Management Software (Yardi, AppFolio)
- Social Media Promotion and Lead Generation
- Housing Laws and Compliance
- Time Management and Multitasking
- Strong communication and customer service
- Application management
- Lease renewals
Timeline
Leasing Consultant
Rhapsody Property Management Services
12.2022 - Current
Lead Concierge
Rhapsody property management
05.2021 - 02.2022
Sales Associate
Nordstrom canda
01.2020 - 03.2021
Student Intern
Dyncare Laboratory And Health Services Center
10.2019 - 01.2020
Medical Laboratory Technician in Business and Technology -
Anderson College of Health
Centre for Security Training and Management Inc
Similar Profiles
Umer HaiderUmer Haider
Concierge Team Member at Rhapsody Property Management ServicesConcierge Team Member at Rhapsody Property Management Services
Patricia NyanPatricia Nyan
Property Officer/Administrative Assistant at Chambers Property Management Services Pte LtdProperty Officer/Administrative Assistant at Chambers Property Management Services Pte Ltd
Clara GustafsonClara Gustafson
Property Manager at Property Management ServicesProperty Manager at Property Management Services