CHAHAT ARORA
Canada
Summary
Highly well-organized and meticulous professional with a Diploma in International Business and certifications in Microsoft Office Specialist (MOS) and Investment Funds in Canada (IFIC). Adept at building strong customer relationships, analyzing financial data, and providing exceptional service. Currently, pursuing proficiency in French to expand my language skills. Seeking an entry-level Personal Banking Associate position to apply knowledge and contribute to client satisfaction and business growth.
Overview
5
5
years of professional experience
Work History
Front desk/Customer Service Representative
Rhapsody Property Management
01.2022 - Current
- Strategic Analysis: Orchestrating Office expenditure Analysis and achieving a 15% reduction in annual expenses
- Financial Reporting: Collaborating with the leasing team to reconcile accounts for all tenants and prepare financial reports for ready use
- Inventory Management: Effective utilization of the mailing system for storing more packages which helped in reducing redundant jobs
- Optimizing Operations: Streamlining Client/Tenant Appointments for enhanced office efficiency
- Seamless Communication: Effectively Managing Inbound and Outbound phone calls
- Client Satisfaction: Ensuring 97% Client Satisfaction through warm hospitality and welcome
- Exceptional Customer Service: Addressing inquiries and always rated exceptional in customer service and complaints, ensuring quick resolution
Diversity and Inclusion Curriculum Team Leader
Centennial College
05.2022 - 08.2023
- Develop and execute a strategic plan for a diversity and inclusion curriculum, setting clear objectives, timelines, and measurable goals
- Led a team of instructional designers, trainers, and subject matter experts to design, develop, and deliver engaging and impactful diversity and inclusion training programs
Portfolio Coordinator
Pawan Finance
10.2020 - 03.2022
- Recommended clients with a range of investment options that align with their future financial requirements
- Communicated with project participants about specifics and deliverables
- Assisting clients in selecting investments that meet their future financial needs by offering a range of options
- Maintaining track of investment accounts and providing clients with daily updates
- Attempting to maintain client records and business needs to coordinate in a way that can benefit clients better, with an understanding of Microsoft Office
Education
Diploma - International Business Program
Centennial College
08.2023
Skills
- Strong Communicator
- Effective Relationship building
- Community networking
- Attention to detail
- Social perceptiveness
- Conflict Resolution & Problem-Solving
- Task prioritization
- Property Management Software (Yardi and GX)
Timeline
Diversity and Inclusion Curriculum Team Leader
Centennial College
05.2022 - 08.2023
Front desk/Customer Service Representative
Rhapsody Property Management
01.2022 - Current
Portfolio Coordinator
Pawan Finance
10.2020 - 03.2022
Diploma - International Business Program
Centennial College
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