Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Noemi Mesino

San Marcos

Summary

Obtain a position that allows me to use my education of Information Technology, networking, working with the retailers from different companies, operating phone calls and handling customer service. The current skills that I have obtained being detailed oriented leadership/managerial abilities, excellent communication/ integrity. I’ve always been reliable and have ethical behavior on all occasions. I’ve also had warehouse experience, painting golf putters, shipping and receiving, also helped on the QA/QC position, inventory/stock department. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

11
11
years of professional experience

Work History

Front Desk/Customer service representative

Ultimate Salon Professional
10.2021 - 09.2023
  • Front desk:
  • Greeting and welcoming guests upon arrival
  • Answer, screen and forward incoming phone calls
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and Distribute daily mail/deliveries
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Update appointments calendar and schedule meeting/appointments
  • Monitor and order office supplies
  • Maintain a clean and organized reception
  • Customer Service Representative
  • Provide accurate, valid and complete information by using the right methods/toolsEnsure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
  • Managing large incoming calls/high volume emails
  • Generating sales lead that develop into new customers
  • Identifying and assessing customer needs to achieve satisfaction
  • Provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
  • Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution
  • Follow communication procedure, guidelines and policies

QA Analyst

Fresh creative foods
03.2019 - 06.2019
  • Metal detector
  • Weighing product
  • Keeping track of all production lines every hour
  • Making sure everyone is working properly and safe
  • Taking room temperature
  • Water/ice temperature

Production Worker

Western CNC
11.2017 - 02.2019
  • Assembling and checking products, ensuring all machinery runs smoothly, and assisting in the packaging and shipment of items, Typically entry-level
  • Make sure to list qualifications that are reasonable and specific, worked in the QA/QC area for a while as well, also in the shipping and receiving

Cashier

Shell Gas station/ EZ Mart
07.2015 - 11.2016
  • Handle cash, credit or check transactions with customers
  • Scan goods and collect payments
  • Ensure pricing is correct
  • Issue change, receipts, refunds, or tickets
  • Redeem stamps and coupons
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Make sales referrals, cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Bag items carefully
  • Greet customers when entering or leaving establishment
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions
  • Process returns and check to see if items are damaged

Cashier/Customer Service

Northgate Gonzalez Market
09.2012 - 01.2013

Caregiver for Elderly

Olivenhain guest home
05.2012 - 08.2012
  • Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
  • Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands

Education

Diploma -

Guajome Park Academy
Vista, CA
06.2011

Skills

  • Professionalism and courtesy
  • Customer experience management
  • Data entry
  • Stress tolerance
  • Appointment scheduling
  • Payment processing
  • Up-selling techniques
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Calm and professional under pressure
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Calm under pressure
  • Money handling

Additional Information

  • I'm very outgoing
  • Quick learner
  • Multitask
  • Bilingual Spanish and English, punctual.

Timeline

Front Desk/Customer service representative

Ultimate Salon Professional
10.2021 - 09.2023

QA Analyst

Fresh creative foods
03.2019 - 06.2019

Production Worker

Western CNC
11.2017 - 02.2019

Cashier

Shell Gas station/ EZ Mart
07.2015 - 11.2016

Cashier/Customer Service

Northgate Gonzalez Market
09.2012 - 01.2013

Caregiver for Elderly

Olivenhain guest home
05.2012 - 08.2012

Diploma -

Guajome Park Academy
Noemi Mesino