Obtain a position that allows me to use my education of Information Technology, networking, working with the retailers from different companies, operating phone calls and handling customer service. The current skills that I have obtained being detailed oriented leadership/managerial abilities, excellent communication/ integrity. I’ve always been reliable and have ethical behavior on all occasions. I’ve also had warehouse experience, painting golf putters, shipping and receiving, also helped on the QA/QC position, inventory/stock department. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Front Desk/Customer service representative
Ultimate Salon Professional
10.2021 - 09.2023
Front desk:
Greeting and welcoming guests upon arrival
Answer, screen and forward incoming phone calls
Provide basic and accurate information in-person and via phone/email
Receive, sort and Distribute daily mail/deliveries
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
Update appointments calendar and schedule meeting/appointments
Monitor and order office supplies
Maintain a clean and organized reception
Customer Service Representative
Provide accurate, valid and complete information by using the right methods/toolsEnsure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Managing large incoming calls/high volume emails
Generating sales lead that develop into new customers
Identifying and assessing customer needs to achieve satisfaction
Provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution
Follow communication procedure, guidelines and policies
QA Analyst
Fresh creative foods
03.2019 - 06.2019
Metal detector
Weighing product
Keeping track of all production lines every hour
Making sure everyone is working properly and safe
Taking room temperature
Water/ice temperature
Production Worker
Western CNC
11.2017 - 02.2019
Assembling and checking products, ensuring all machinery runs smoothly, and assisting in the packaging and shipment of items, Typically entry-level
Make sure to list qualifications that are reasonable and specific, worked in the QA/QC area for a while as well, also in the shipping and receiving
Cashier
Shell Gas station/ EZ Mart
07.2015 - 11.2016
Handle cash, credit or check transactions with customers
Scan goods and collect payments
Ensure pricing is correct
Issue change, receipts, refunds, or tickets
Redeem stamps and coupons
Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Make sales referrals, cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Bag items carefully
Greet customers when entering or leaving establishment
Maintain clean and tidy checkout areas
Keep reports of transactions
Process returns and check to see if items are damaged
Cashier/Customer Service
Northgate Gonzalez Market
09.2012 - 01.2013
Caregiver for Elderly
Olivenhain guest home
05.2012 - 08.2012
Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
Education
Diploma -
Guajome Park Academy
Vista, CA
06.2011
Skills
Professionalism and courtesy
Customer experience management
Data entry
Stress tolerance
Appointment scheduling
Payment processing
Up-selling techniques
Customer service
Problem-solving
Multitasking Abilities
Calm and professional under pressure
Excellent communication
Computer skills
Understanding customer needs
Calm under pressure
Money handling
Additional Information
I'm very outgoing
Quick learner
Multitask
Bilingual Spanish and English, punctual.
Timeline
Front Desk/Customer service representative
Ultimate Salon Professional
10.2021 - 09.2023
QA Analyst
Fresh creative foods
03.2019 - 06.2019
Production Worker
Western CNC
11.2017 - 02.2019
Cashier
Shell Gas station/ EZ Mart
07.2015 - 11.2016
Cashier/Customer Service
Northgate Gonzalez Market
09.2012 - 01.2013
Caregiver for Elderly
Olivenhain guest home
05.2012 - 08.2012
Diploma -
Guajome Park Academy
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