Manpreet Kaur
Halifax,Nova Scotia
Summary
Dynamic professional with a proven track record at Teleperformance, enhancing client satisfaction and expanding the customer base through exceptional service and strategic sales techniques. Skilled in Microsoft Office and teamwork, adept at fostering positive relationships and driving results. Achieved significant repeat business by leveraging professionalism and courtesy, alongside a 96WPM typing speed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front Desk/Customer Service Representative
Hilton Garden Inn Hotel
07.2023 - 04.2024
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Developed strong rapport with guests, resulting in positive reviews and repeat business for the hotel.
Sales Representative
Teleperformance
01.2023 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Student Ambassador
Cambrian College
05.2023 - 12.2023
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
Education
2 Year Diploma in General Business -
Cambrian College
Brampton, ON04.2024
Skills
- Professionalism and Courtesy
- Customer experience management
- Data Entry
- Stress Tolerance
- Type 96WPM
- Administrative Support
- Typing Speed
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Microsoft Office
Languages
English
Full Professional
Timeline
Front Desk/Customer Service Representative
Hilton Garden Inn Hotel
07.2023 - 04.2024
Student Ambassador
Cambrian College
05.2023 - 12.2023
Sales Representative
Teleperformance
01.2023 - 07.2023
2 Year Diploma in General Business -
Cambrian College
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